CAHPS Hospice SurveyHospice-specific Frequently Asked Questions (FAQs)
Does my hospice need to participate?
In general, all Medicare-certified hospices (identified by CMS Certification Number [CCN]) must participate in the CAHPS Hospice Survey in order to receive their full Annual Payment Update (APU). However, certain exemptions are granted by CMS for size or newness.
Exemption for Size
"Reference Period" or Decedent Date of Death
Exemption Form Deadline
Exemption Request Review by CMS
Jan 1 to Dec 31, 2014
Aug 15, 2015
Jan 1 to Dec 31, 2015
Dec 31, 2016
Jan 1 to Dec 31, 2016
Dec 31, 2017
Jan 1 to Dec 31, 2017
FY – Fiscal Year
Exemption for Newness
Does my hospice need to have a contract with a survey vendor?
How does my organization authorize our survey vendor?
How does my organization submit a sample file to the survey vendor?
How is the “primary informal caregiver” identified?
How will my hospice access the CAHPS Hospice Survey Data Warehouse?
What reports are available to my hospice on the CAHPS Hospice Survey Data Warehouse?
Below is a brief overview of what is presented in your hospice’s reports. These reports will be posted to your hospice’s data warehouse folder no later than 5:00 PM Eastern Time on the business day following an upload by your survey vendor. The four reports are:
When does the survey take place?
Hospices are now required to participate in the CAHPS Hospice Survey on an ongoing monthly basis.
Can our hospice discuss the CAHPS Hospice Survey with decedents/caregivers?
Are there guidelines for conducting quality improvement activities in conjunction with the CAHPS Hospice Survey?
It is permissible for patients and/or their caregivers to be asked questions about their care during their hospice stay or during bereavement calls where this is a normal part of quality improvement activities.
Activities and encounters that are intended to provide or assess clinical care or promote patient/family well-being are permissible. If patients or their caregivers are asked questions during their hospice care, we suggest that such questions be worded in a neutral tone and not slanted toward a particular outcome. In addition, questions must not resemble CAHPS Hospice Survey items or their response categories. Hospices should focus on overall quality of care rather than the measures reported to CMS.
Caregivers should not be given any formal, CAHPS Hospice Survey-like, patient experience/satisfaction survey during their family member’s hospice stay or after the death of the patient. A formal survey, regardless of the mode employed, is one in which the primary goal is to ask standardized questions of a significant portion of a hospice’s patient/caregiver population.
Activities and encounters that are primarily intended to influence how caregivers, or which caregivers, respond to CAHPS Hospice Survey items must be avoided.
How can my hospice receive identified data?
If your hospice wishes to view the survey responses linked to respondents’ name and other identifying information, you must work with your approved CAHPS Hospice Survey vendor to include the Consent to Share Responses supplemental question in the mail questionnaire and/or in the telephone questionnaire. If you’d like to receive identified data, please refer to the left hand Survey Instruments navigation button for Consent to Share Responses language.
This page was last modified on 01/24/2017