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About the Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. The Centers for Medicare & Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from many stakeholders, including other government agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care.
Since the CAHPS Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.
The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Hospice Team Communication, Getting Timely Care, Treating Family Member with Respect, Providing Emotional Support, Support for Religious and Spiritual Beliefs, Getting Help for Symptoms, Information Continuity, Understanding the Side Effects of Pain Medication, and Getting Hospice Care Training.
The CAHPS Hospice Survey Fact Sheet contains an overview of the CAHPS Hospice Survey program, information regarding the CAHPS Hospice Survey measures and information for survey vendor participation. To view or download the CAHPS Hospice Survey Fact Sheet, please click here.
Hospice Quality Reporting Program
The Hospice Quality Reporting Program (HQRP) Web site provides consumer and provider information regarding the HQRP, mandated by the Affordable Care Act of 2010. For more information, please visit http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospice-Quality-Reporting/index.html.
Hospice Experience of Care Survey: Development and Field Test Report
The Hospice Experience of Care Survey: Development and Field Test Report is now available. This report contains a brief summary of the work that was conducted to develop and field-test the CAHPS Hospice Survey, referred to as the Hospice Experience Survey during the field test. National implementation of the CAHPS Hospice Survey began on January 1, 2015.
FY 2017 Hospice Final Rule
CMS issued a final rule to update the Medicare hospice wage index and Medicare hospice payment rates for Fiscal Year (FY) 2017 on August 5, 2016. For more information, please visit: https://www.federalregister.gov/articles/2016/08/05/2016-18221/medicare-program-fy-2017-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting
To Provide Comments or Ask Questions
For technical assistance, contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@HCQIS.org or 1-844-472-4621.
Please use the following citation when referencing materials on this website, www.hospicecahpssurvey.org Centers for Medicare & Medicaid Services, Baltimore, MD. Month, Date, Year the page was accessed.
For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html.
This page was last modified on 08/15/2016