The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. The Centers for Medicare & Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from many stakeholders, including other government agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care.
Since the CAHPS Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.
The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Communication with Family, Getting Timely Help, Treating Patient with Respect, Emotional and Spiritual Support, Help for Pain and Symptoms, Training Family to Care for Patient, Rating of this Hospice, and Willingness to Recommend this Hospice.
UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V9.0 (QAG V9.0) Document Posted (posted 11/14/2022)
UPDATED: Public Reporting Documents for the February 2023 Refresh (posted 11/04/2022)
CAHPS Hospice Survey 2021 Mode Experiment Summary Now Available (posted on 10/20/2022)
CAHPS Hospice Survey Attestation Statement Now Available (posted 10/04/2022)
Fiscal Year 2023 Hospice Final Rule Released (posted 08/04/2022)
CY 2022 Participation Exemption for Size Form Now Available (posted 01/06/2022)
CMS Hospice Quality Reporting Program Web site
The CMS Hospice Quality Reporting Program Web site provides information regarding the requirements for hospices.
Provider Preview Reports
Prior to each quarterly release of data on Care Compare, hospice providers are given the opportunity to review their CAHPS® Hospice Survey results during a 30-day preview period.
Open Door Forum (ODF) Listserv
CMS provides updates and announcements at the Home Health, Hospice and Durable Medical Equipment (DME) Open Door Forums.