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About the Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. The Centers for Medicare & Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from many stakeholders, including other government agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care.
Since the CAHPS Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.
The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Communication with Family (formerly Hospice Team Communication), Getting Timely Help (formerly Getting Timely Care), Treating Patient with Respect (formerly Treating Family Member with Respect), Emotional and Spiritual Support (formerly Getting Emotional and Religious Support), Help for Pain and Symptoms (formerly Getting Help for Symptoms), Training Family to Care for Patient (formerly Getting Hospice Care Training), Rating of this Hospice, and Willingness to Recommend this Hospice.
The CAHPS Hospice Survey Fact Sheet contains an overview of the CAHPS Hospice Survey program, information regarding the CAHPS Hospice Survey measures and information for survey vendor participation. To view or download the CAHPS Hospice Survey Fact Sheet, please click here.
Hospice Quality Reporting Program
The Hospice Quality Reporting Program (HQRP) Web site provides consumer and provider information regarding the HQRP, mandated by the Affordable Care Act of 2010. For more information, please visit: http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospice-Quality-Reporting/index.html.
Hospice Experience of Care Survey: Development and Field Test Report
The Hospice Experience of Care Survey: Development and Field Test Report is now available. This report contains a brief summary of the work that was conducted to develop and field-test the CAHPS Hospice Survey, referred to as the Hospice Experience Survey during the field test. National implementation of the CAHPS Hospice Survey began on January 1, 2015.
Fiscal Year 2019 Hospice Final Rule
On August 6, 2018, CMS issued a final rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2019. For more information, please visit: https://www.federalregister.gov/documents/2018/08/06/2018-16539/medicare-program-fy-2019-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.(Return to top)
Fiscal Year 2018 Hospice Final Rule
On August 4, 2017, CMS issued a final rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2018. For more information, please visit: https://www.federalregister.gov/documents/2017/08/04/2017-16294/medicare-program-fy-2018-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.
Fiscal Year 2017 Hospice Final Rule
CMS issued a final rule to update the Medicare hospice wage index and Medicare hospice payment rates for FY 2017 on August 5, 2016. For more information, please visit: https://www.federalregister.gov/articles/2016/08/05/2016-18221/medicare-program-fy-2017-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.
To Provide Comments or Ask Questions
For technical assistance, contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@HCQIS.org or 1-844-472-4621.
Please use the following citation when referencing materials on this website: www.hospicecahpssurvey.org Centers for Medicare & Medicaid Services, Baltimore, MD. Month, Date, Year the page was accessed.
For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html.
This page was last modified on 02/14/2019