Scoring and Analysis


UPDATED: CAHPS Hospice Survey Response Rate (posted on 08/17/2023)

The CAHPS Hospice Survey response rate for the Quarter 1 2021 - Quarter 4 2022 public reporting period is 29%.

For details regarding the formula that CMS uses to calculate the survey response rate, please see the CAHPS Hospice Survey Quality Assurance Guidelines.


UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 08/17/2023)

Click here to view or download the document that describes how a survey vendor or hospice can closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results using publicly reported adjustors and national means.

Click here to download adjustors and means for the Quarter 1 2021 – Quarter 4 2022 public reporting period.


UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 08/17/2023)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 1 2021 – Quarter 4 2022 public reporting period are available here. 


UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 08/17/2023)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 1 2021 – Quarter 4 2022 public reporting period are available here

Updates to the Case-Mix Adjustment Approach for CAHPS Hospices Survey Results (02/27/2020)

Click here to view or download the document that highlights updates to the CAHPS Hospice Survey case-mix adjustment approach over time.


CAHPS Hospice Survey ICD-10 Codes Used for Case-Mix Adjustment Calculations Posted (11/29/2019)

The CAHPS Hospice Survey list of ICD-10 codes used for the Case-Mix Adjustment calculations is available here.


Step-by-Step Guide for Calculating CAHPS Hospice Survey Top-, Middle-, and Bottom-Box Scores (05/30/2019)

Click here to view or download the document that summarizes the steps that the Centers for Medicare & Medicaid Services (CMS) uses to calculate CAHPS Hospice Survey top-, middle-, and bottom-box measure scores, including adjustments for mode of survey administration and case mix.

Previous Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures (posted on 08/17/2023)

Click here to view the Case-Mix Adjustments for cases from Quarter 4 2020 – Quarter 3 2022
Click here to view the Case-Mix Adjustments for cases from Quarter 3 2020 – Quarter 2 2022
Click here to view the Case-Mix Adjustments for cases from Quarter 4 2019; Quarter 3 2020 – Quarter 1 2022
Click here to view the Case-Mix Adjustments for cases from Quarter 3 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 4 2021
Click here to view the Case-Mix Adjustments for cases from Quarter 2 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 3 2021
Click here to view the Case-Mix Adjustments for cases from Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021
Click here to view the Case-Mix Adjustments for cases from Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021
Click here to view the Case-Mix Adjustments for cases from Q1 2018 - Q4 2019
Click here to view the Case-Mix Adjustments for cases from Q4 2017 - Q3 2019
Click here to view the Case-Mix Adjustments for cases from Q3 2017 - Q2 2019
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q1 2019
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q4 2018
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q3 2018
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q2 2018
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q1 2018
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q4 2017
Click here to view the Case-Mix Adjustments for cases from Q2 2017 - Q3 2017
Click here to view the Case-Mix Adjustments for cases from Q3 2015 - Q2 2017
Click here to view the Case-Mix Adjustments for cases from Q2 2015 - Q1 2017
Click here to view the Case-Mix Adjustments for cases from Q2 2015 - Q1 2016


Previous CAHPS Hospice Survey National Percentiles (posted on 08/17/2023)

Click here to view the national percentiles for Quarter 4 2020 – Quarter 3 2022
Click here to view the national percentiles for Quarter 3 2020 – Quarter 2 2022
Click here to view the national percentiles for Quarter 4 2019; Quarter 3 2020 – Quarter 1 2022
Click here to view the national percentiles for Quarter 3 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 4 2021
Click here to view the national percentiles for Quarter 2 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 3 2021
Click here to view the national percentiles for Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021
Click here to view the national percentiles for Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021
Click here to view the national percentiles for Q1 2018 through Q4 2019
Click here to view the national percentiles for Q4 2017 through Q3 2019
Click here to view the national percentiles for Q3 2017 through Q2 2019
Click here to view the national percentiles for Q2 2017 through Q1 2019
Click here to view the national percentiles for Q1 2017 through Q4 2018
Click here to view the national percentiles for Q4 2016 through Q3 2018
Click here to view the national percentiles for Q3 2016 through Q2 2018
Click here to view the national percentiles for Q2 2016 through Q1 2018
Click here to view the national percentiles for Q1 2016 through Q4 2017


Previous CAHPS Hospice Survey State Scores  (posted on 08/17/2023)

Click here to view the state scores for Quarter 4 2020 – Quarter 3 2022
Click here to view the state scores for Quarter 3 2020 – Quarter 2 2022
Click here to view the state scores for Quarter 4 2019; Quarter 3 2020 – Quarter 1 2022
Click here to view the state scores for Quarter 3 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 4 2021
Click here to view the state scores for Quarter 2 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 3 2021
Click here to view the state scores for Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021
Click here to view the state scores for Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021
Click here to view the state scores for Q1 2018 through Q4 2019
Click here to view the state scores for Q4 2017 through Q3 2019
Click here to view the state scores for Q3 2017 through Q2 2019
Click here to view the state scores for Q2 2017 through Q1 2019
Click here to view the state scores for Q1 2017 through Q4 2018
Click here to view the state scores for Q4 2016 through Q3 2018
Click here to view the state scores for Q3 2016 through Q2 2018
Click here to view the state scores for Q2 2016 through Q1 2018
Click here to view the state scores for Q1 2016 through Q4 2017

Podcast for Hospices: Adjustments to Survey Data for Public Reporting 

This podcast provides additional information about the case-mix and mode adjustments.


Podcast for Hospices: Public Reporting of CAHPS Hospice Survey Scores

This podcast discusses public reporting of CAHPS Hospice Survey Scores, including an overview of the process, how to interpret your scores, and how to request CMS review of your scores.


Podcast for Hospices: Star Ratings 

This podcast discusses CAHPS Hospice Survey Star Ratings, including details about the timeline, preview reports, how star ratings are calculated, and how to request CMS review of your scores.

In the FY 2022 Hospice Final Rule, CMS finalized public reporting of CAHPS Hospice Survey Star Ratings. Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter.

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This page was last modified on 08/17/2023.