The Exception Request process provides survey vendors with more flexibility to meet individual organizations’ need for certain variations from protocols, while still maintaining the integrity of the data for standardized data reporting. Survey vendors must request an exception from CMS prior to pursuing any variations from protocols.
On occasion, a survey vendor may identify discrepancies from CAHPS Hospice Survey protocols that require corrections to procedures and/or electronic processing to realign the activity to comply with CAHPS Hospice Survey protocols. Survey vendors are required to notify CMS of these discrepancies immediately upon discovery.
All approved survey vendors must have user account information and be granted access to the CAHPS Hospice Survey Data Warehouse. Beginning January 1, 2024, the CAHPS Hospice Survey Data Warehouse Access Form will be submitted online.
The submission deadline for the CAHPS Hospice Survey Participation Form for Survey Vendors has passed. This form was available beginning June 4, 2026 through June 25, 2026
The CAHPS Hospice Survey Project Team is no longer accepting requests from survey vendors for consideration of approval to administer the CAHPS Hospice Survey for calendar year 2026.
The CAHPS Hospice Survey Participation Form for the Survey Vendors will be available in Spring 2027.
The Centers for Medicare & Medicaid Services (CMS) offers CAHPS Hospice Survey Training in the Fall of each year. The training sessions are intended for hospices, survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations. Additional information will be available in the future.