Public Reporting


This section describes the public reporting of  CAHPS Hospice Survey results on the Care Compare tool on Medicare.gov (https://www.medicare.gov/care-compare/). All currently active hospices are reported on the Care Compare tool and in the accompanying downloadable database.

CAHPS Hospice Survey measure scores are calculated across eight rolling quarters and are published quarterly for all hospices with 30 or more completed surveys over the reporting period. Information describing the calculation of CAHPS Hospice Survey scores and the case-mix adjustment methods for the CAHPS Hospice Survey measures is available here.

Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter. Information describing the calculation of CAHPS Hospice Survey Star Ratings is available here.

Reporting Periods
(Dates of Death)
Provider
Preview Period
Care Compare Tool
Refresh Dates

Q4 2018 – Q4 2019
Q3 2020 – Q1 2021

November/December 2021 February 2022

Q1 2019 – Q4 2019
Q3 2020 – Q2 2021

February/March 2022 May 2022

Q2 2019 – Q4 2019
Q3 2020 – Q3 2021

May/June 2022 August 2022

Q3 2019 – Q4 2019
Q3 2020 – Q4 2021

August/September 2022 November 2022

 

Only CAHPS Hospice Survey measure scores calculated by CMS are official results. This section provides the information necessary for survey vendors and hospices to closely replicate scores calculated by CMS.

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In the FY 2022 Hospice Final Rule, CMS finalized public reporting of CAHPS Hospice Survey Star Ratings. Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter.

[Learn More]

Resources

Care Compare
All currently active hospices have their CAHPS Hospice Survey results reported on the Care Compare tool on Medicare.gov.

https://www.medicare.gov/care-compare

Provider Preview Reports
Hospices can access their provider preview reports prior to the release of data on Care Compare. Instructions on accessing the reports are available here.