What's New


UPDATED: CAHPS Hospice Survey Response Rate (posted on 02/26/2024)

The CAHPS Hospice Survey response rate for the Quarter 3 2021 – Quarter 2 2023 public reporting period is available here.


UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 02/26/2024)

Click here to view or download the document that describes how a survey vendor or hospice can closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results using publicly reported adjustors and national means.

Click here to download adjustors and means for the Quarter 3 2021 – Quarter 2 2023 public reporting period.


UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 02/26/2024)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 3 2021 – Quarter 2 2023 public reporting period are available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 02/26/2024)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 3 2021 – Quarter 2 2023 public reporting period are available here.

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UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG V10.0) Document Posted (posted 02/15/2024)

The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG V10.0) document has been posted. Following the release of the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG 10.0), it has been determined that specific content items require correction, addition, and/or further clarification.

Revisions have been made to the CAHPS Hospice Survey materials including the addition of a copyright statement to the English and Spanish Mail survey materials.

The Technical Corrections and Clarifications document detailing these changes may be accessed by clicking here.

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CY 2024 Participation Exemption for Size Form Now Available (posted 01/05/2024)

The Participation Exemption for Size Form for the calendar year (CY) 2024 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2023 (January 1, 2023 through December 31, 2023 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2023. 

To view or complete the 2024 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2024.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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UPDATE: New Survey Vendor Authorization and Data Warehouse Access Forms Posted (posted 01/01/2024)

The new Survey Vendor Authorization and Data Warehouse Access Forms are now posted on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org).

The Survey Vendor Authorization Form for hospices who are authorizing a survey vendor for the first time and hospices who are changing survey vendors is available to complete and submit online here .

The Data Warehouse Access Form for survey vendors is available here and the Data Warehouse Access Form for hospices is available here. The forms are available to complete and submit online.

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CAHPS Hospice Survey Publications by the CAHPS Hospice Project Team are now available (posted 12/11/2023)

CMS and the CAHPS Hospice Survey Project Team continually analyze CAHPS Hospice Survey data. To make locating our CAHPS Hospice Survey research easier, we have added a bibliography of publications from the CAHPS Hospice Survey Project Team which is available on the Home Page in the Resources Section. 

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UPDATED: CAHPS Hospice Survey Star Ratings Posted (posted on 11/15/2023)

The Technical Notes for Star Ratings and the national and state distributions of Family Caregiver Survey Ratings Summary Stars for the February and May 2024 Reporting Periods (Quarter 2 2021 – Quarter 1 2023) are available here

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This page was last modified on 02/26/2024.