What's New


CAHPS Hospice Survey Data Submission Deadline Has Passed (posted 05/12/2022)

The data submission deadline for patients that passed away in away in October, November, and December 2021 (Quarter 4 2021) has passed. No further data will be accepted.


CAHPS Hospice Survey 2022 Participation Form for Survey Vendors Now Available (posted 05/11/2022)

The CAHPS Hospice Survey Participation Form for Survey Vendors is available beginning May 11, 2022 through 5:00 PM Eastern Time on June 1, 2022. Survey vendors requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team.

To complete and submit the CAHPS Hospice Survey Participation Form for Survey Vendors, please click here.

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UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey (posted 05/02/2022)

To administer the CAHPS Hospice Survey, organizations must meet all of the CAHPS Hospice Survey Minimum Business Requirements. In addition, subcontractors and any other organizations performing major CAHPS Hospice Survey administration functions (e.g., mail/telephone operations) must also meet all of the CAHPS Hospice Survey Minimum Business Requirements that pertain to that role. Organizations requesting consideration for approval to administer the CAHPS Hospice Survey must meet all of the posted CAHPS Hospice Survey Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form is received (a subcontractor’s or other organization’s survey administration experience does not substitute for a survey vendor’s).

We anticipate that the CAHPS Hospice Survey Participation Form will become available in the next few weeks. Please note, survey vendors that are currently approved to administer the CAHPS Hospice Survey are not required to submit a CAHPS Hospice Survey Participation Form (unless the survey vendor is requesting to be approved for additional modes of survey administration or the survey vendor does not have any contracted hospice clients and it has been two years since the survey vendor received approval to administer the CAHPS Hospice Survey).

For more information regarding the CAHPS Hospice Survey Minimum Business Requirements, please click here or on the Information for Vendors link.

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Fiscal Year 2023 Hospice Proposed Rule Released (posted 04/08/2022)

CMS has issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2023. The proposed rule has been published and is available at https://www.federalregister.gov/public-inspection/2022-07030/medicare-program-fy-2023-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting. Public comments on the proposal will be accepted until May 31, 2022. A Fact Sheet summarizing the proposed rule is available here.

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UPDATED: CAHPS Hospice Survey Response Rate (posted 03/16/2022)

The CAHPS Hospice Survey response rate for the Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021 public reporting period is available here.

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UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document (posted 03/16/2022)

Click here to view or download the document that will permit a survey vendor or hospice to closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results, using updated coefficients and means for the Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021 public reporting period.

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UPDATED: CAHPS Hospice Survey State Scores (posted 03/16/2022)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021 public reporting period are available here.

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UPDATED: CAHPS Hospice Survey National Percentiles (posted 03/16/2022)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 1 2019 – Quarter 4 2019; Quarter 3 2020 – Quarter 2 2021 public reporting period are available here.

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New Look for the CAHPS Hospice Survey Website (posted 3/2/2022)

CMS and the CAHPS Hospice Survey Project Team are excited to announce a “new look” for the CAHPS Hospice Survey website. The appearance and organization of the content on the site has been updated so that it is more user-friendly and easier to navigate. The team welcomes any feedback about your experiences using the updated site. Please contact technical assistance to share any comments or to request information at hospicecahpssurvey@hsag.com or 1-844-472-4621.

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CY 2022 Participation Exemption for Size Form Now Available (posted 01/06/2022)

The Participation Exemption for Size Form for the calendar year (CY) 2022 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2021 (January 1, 2021 through December 31, 2021 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2022.

To view or complete the 2022 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2022.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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This page was last modified on 05/12/2022.