What's New


TIME SENSITIVE: CAHPS Hospice Survey Data Sumbission Deadline Approaching (1/31/2023)

The data submission deadline for patients that passed away in July, August, and September 2022 (Quarter 3 2022) is February 8, 2023. Survey vendors are responsible for successfully submitting files by 11:59 PM Eastern Time on February 8, 2023. Please make sure to allow adequate time to submit data in case resubmissions are necessary.

A series of edit checks will be applied to successfully submitted files. All files that are able to be decrypted will receive reports containing the results of these edit checks. Survey vendors and hospices will receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports will be posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.

Should you encounter any data submission issues, please contact the CAHPS Hospice Survey Data Coordination Team at cahpshospicetechsupport@rand.org.

In addition, hospices must have a CAHPS Hospice Survey Vendor Authorization Form on file with the RAND Corporation in order for the survey vendor to submit data on behalf of the hospice. Contact the CAHPS Hospice Survey Project Team (hospicecahpssurvey@hsag.com) immediately if your organization has not already submitted the CAHPS Hospice Survey Vendor Authorization Form.


CY 2023 Participation Exemption for Size Form Now Available (posted 01/09/2023)

The Participation Exemption for Size Form for the calendar year (CY) 2023 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2022 (January 1, 2022 through December 31, 2022 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2023.

To view or complete the 2023 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2023.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.


UPDATED: CAHPS Hospice Survey Response Rate (posted on 11/04/2022)

The CAHPS Hospice Survey response rate for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period is available here.


UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 11/04/2022)

Click here to view or download the document that will permit a survey vendor or hospice to closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results, using updated coefficients and means for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period.


UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 11/04/2022)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period are available here.

(Return to top) 


UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 11/04/2022)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period are available here.

(Return to top)


CAHPS Hospice Survey 2021 Mode Experiment Summary Now Available (posted on 10/20/2022)

In 2021, CMS conducted a mode experiment to test a web-mail mode, a revised survey version, and modifications to survey administration protocols designed to improve overall response rates. An overview of the design and results of this experiment is available here.

(Return to top)


This page was last modified on 01/31/2023.