What's New

CAHPS® Hospice Survey

What's New
     

Quick Links: IMPORTANT: CY 2021 Participation Exemption for Size Form Submission Deadline Approaching URGENT: CAHPS Hospice Survey Attestation Statement Submission Deadline Approaching | CAHPS Hospice Survey Star Ratings UPDATED: CAHPS Hospice Survey Response Rate | UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted | UPDATED: CAHPS Hospice Survey State Scores Posted | UPDATED: CAHPS Hospice Survey National Percentiles PostedCAHPS Hospice Survey Quality Assurance Guidelines V8.0 (QAG V8.0) is Now Available | Fiscal Year 2022 Hospice Final RuleCAHPS Hospice Survey Technical Expert Panel Summary Posted | CMS Care Compare Empowers Patients When Making Important Health Care DecisionsExceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 | Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors | Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations | Updates to the Case-Mix Adjustment Approach for CAHPS Hospice Survey Results Document Posted 

IMPORTANT: CY 2021 Participation Exemption for Size Form Submission Deadline Approaching (12/03/2021)

The Participation Exemption for Size Form for the calendar year (CY) 2021 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2020 (January 1, 2020 through December 31, 2020 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2021.

To view or complete the 2021 Participation Exemption for Size Form, please click on the left-hand Participation Exemption for Size navigation button. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2021.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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URGENT: CAHPS Hospice Survey Attestation Statement Submission Deadline Approaching (12/03/2021)

CAHPS Hospice Survey vendors approved to administer the CAHPS Hospice Survey must submit an updated CAHPS Hospice Survey Attestation Statement. Please click here to view and print the CAHPS Hospice Survey Attestation Statement Form. The executed form must be submitted to the CAHPS Hospice Survey Project Team via hospicecahpssurvey@hsag.com or by the SAFE application by December 9, 2021.

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CAHPS Hospice Survey Star Ratings (11/08/2021)

In the FY 2022 Hospice Final Rule, CMS finalized public reporting of CAHPS Hospice Survey Star Ratings. Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating Summary star will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter. For more information on Star Ratings click here.

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UPDATED: CAHPS Hospice Survey Response Rate (11/08/2021)

The CAHPS Hospice Survey response rate for the Quarter 4 2018 – Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 public reporting period is available here.

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UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (11/08/2021)

Click here to view or download the document that will permit a survey vendor or hospice to closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results, using updated coefficients and means for the Quarter 4 2018 – Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 public reporting period.

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UPDATED: CAHPS Hospice Survey State Scores Posted (11/08/2021)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 4 2018 – Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 public reporting period are available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (11/08/2021)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 4 2018 – Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 public reporting period are available here.

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CAHPS Hospice Survey Quality Assurance Guidelines Version 8.0 (QAG V8.0) is Now Available (09/23/2021)

The CAHPS Hospice Survey administration protocols are contained in the CAHPS Hospice Survey Quality Assurance Guidelines Version 8.0 (QAG V8.0). To view or download the QAG V8.0, please click on the left-hand Quality Assurance Guidelines navigation button.

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Fiscal Year 2022 Hospice Final Rule (08/05/2021)

On August 4, 2021, CMS issued a final rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2022. For more information, please visit: https://www.federalregister.gov/documents/2021/08/04/2021-16311/medicare-program-fy-2022-hospice-wage-index-and-payment-rate-update-hospice-conditions-of

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CAHPS Hospice Survey Technical Expert Panel Summary Posted (10/02/2020)

The CAHPS Hospice Survey Project Team convened a technical expert panel to discuss the current CAHPS Hospice Survey instrument and possible enhancements to the instrument. The summary of the meeting is available here.

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CMS Care Compare Empowers Patients When Making Important Health Care Decisions (09/10/2020)

On September 3, under the leadership of President Trump, CMS launched Care Compare, a streamlined redesign of eight existing CMS health care compare tools available on Medicare.gov. Care Compare provides a single user-friendly interface that patients and caregivers can use to make informed decisions about health care based on cost, quality of care, volume of services, and other data. With just one click, patients can find information that is easy to understand about doctors, hospitals, nursing homes, and other health care services instead of searching through multiple tools.

“President Trump has long recognized that a free and vibrant health care market is one in which patients have what they need to make informed decisions based on cost and quality,” said CMS Administrator Seema Verma. “By aggregating all eight of CMS’ quality tools into a single interface, patients can easily research different providers and facilities before they entrust themselves to their care. Today’s launch of Care Compare is the next step in fulfilling our eMedicare promise. Our Administration is committed to ensuring our tools are robust and beneficial to patients.”

Currently, someone who is planning to have bypass surgery would need to visit Hospital Compare, Nursing Home Compare, and Home Health Compare individually to research providers for the different phases of their surgery and rehabilitation. Now, those patients can start their search at Care Compare to find and compare providers that meet their health care needs that includes information about quality measures presented similarly and clearly across all provider types and care settings.

Patients will also find helpful hints and guides throughout Care Compare. While the measures and data used for Care Compare have not changed, the way information is displayed is now different. During a transition period, consumers and other stakeholders will be able to use the original eight compare tools while CMS continues to gather feedback and considers additional improvements to the tool. As new information about quality and cost are added to the compare tools, Care Compare will be updated to reflect that information.

In conjunction with the launch of Care Compare, additional improvements have been made to other CMS data tools to help Medicare beneficiaries compare costs:

Procedure Price Look Up tool now includes physician fees in addition to facility fees, offering people with Medicare a more accurate prediction of the true out-of-pocket costs

Provider Data Catalog better serves innovators and stakeholders who are interested in detailed CMS data and use interactive and downloadable datasets like those currently available on data.Medicare.gov

See the full text of this excerpted CMS Press Release (issued September 3).

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Exceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 (04/22/2020)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs for hospices in response to the 2019 Novel Coronavirus (COVID-19) pandemic https://www.cms.gov/files/document/guidance-memo-exceptions-and-extensions-quality-reporting-and-value-based-purchasing-programs.pdf.

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors (4/14/2020)

CMS recognizes that the COVID-19 outbreak may impact your survey operations.  If you intend to request approval to conduct survey operations from a remote location (other than your place of business), please complete and submit an Exception Request Form online via the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Please remember, survey vendors should take necessary steps to protect staff’s personal health and safety.

Please contact CAHPS Hospice Survey Technical Assistance at hospicecahpssurvey@hsag.com should you have questions regarding this information.

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Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations (3/23/2020)

In light of the 2019 Novel Coronavirus (COVID-19) outbreak, CMS is providing new guidance https://www.cms.gov/newsroom/press-releases/cms-announces-relief-clinicians-providers-hospitals-and-facilities-participating-quality-reporting

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Updates to the Case-Mix Adjustment Approach for CAHPS Hospices Survey Results (02/27/2020)

Click here to view or download the document that highlights updates to the CAHPS Hospice Survey case-mix adjustment approach over time.

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This page was last modified on 12/03/2021