CAHPS® Hospice Survey

What's New
     

Quick Links: 

CAHPS Hospice Survey Quality Assurance Guidelines V5.0 is Now Available | CAHPS Hospice Survey Training Materials are Now Available | CAHPS Hospice Survey Public Reporting Provider Preview Period Begins September 5, 2018UPDATED: CAHPS Hospice Survey Response RateUPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted Fiscal Year 2019 Hospice Final Rule Released | CAHPS Hospice Survey Results Available on Hospice Compare | Fiscal Year 2019 Hospice Proposed Rule Released UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice SurveyREMINDER: CY 2018 Participation Exemption for Size Form Available | ADDED: New Informational Podcast Now AvailableStep-by-Step Guide for Calculating CAHPS Hospice Survey Top-, Middle-, and Bottom-Box Scores Document Posted | UPDATE: Applicability of Reporting Requirements for Hospices (California Wildfires) | UPDATE: Applicability of Reporting Requirements for Hospices | Hurricane Maria - Disaster Exceptions/Exemptions for Medicare Certified Providers 

CAHPS Hospice Survey Quality Assurance Guidelines Version 5.0 is Now Available (09/19/2018)

The CAHPS Hospice Survey administration protocols are contained in the CAHPS Hospice Survey Quality Assurance Guidelines Version 5.0 (QAG V5.0). To view or download the QAG V5.0, please click on the left hand Quality Assurance Guidelines navigation button.


CAHPS Hospice Survey Training Materials are Now Available (09/19/2018)

To view or download the agenda(s) or PowerPoint slides for the September 26, 2018 CAHPS Hospice Survey Training session(s), please click on the left hand Training Materials navigation button.


CAHPS Hospice Survey Public Reporting Provider Preview Period Begins September 5, 2018 (09/05/2018)

CAHPS Hospice Survey Public Report Provider Preview Reports for the reporting period of first quarter of 2016 through the fourth quarter of 2017 (1/1/2016 – 12/31/2017) are now available. Hospice Provider Preview Reports can be accessed via the Certification and Survey Provider Enhanced Reports (CASPER) application. The reports have been updated to include Top-, Middle-, and Bottom-box scores. Hospice providers have the opportunity to review their quality measure results during the 30-day preview period via their Hospice Provider Preview Report. The Preview Reports will be available from September 5, 2018 through October 5, 2018. The data that appear in the Preview Reports will be publicly reported on Hospice Compare in November 2018.

More details about Hospice Quality Public Reporting are available at https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospice-Quality-Reporting/Hospice-Quality-Public-Reporting.html.


 UPDATED: CAHPS Hospice Survey Response Rate (09/05/2018)

The CAHPS Hospice Survey response rate for the upcoming public reporting period (first quarter of 2016 through the fourth quarter of 2017) is available here.


 UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (09/05/2018)

Updates to the Case-Mix Adjustment (CMA) Methods document which describes refinements to the CMA model, updated coefficients and means from Quarter 4 2017 for CAHPS Hospice Survey has been posted on the Scoring and Analysis page. To view or download these documents, please click on the left hand Survey and Analysis navigation button. 

(Return to top)


Fiscal Year 2019 Hospice Final Rule Released (08/23/2018)

CMS released the final rule for the fiscal year (FY) 2019 Hospice Wage Index and Payment Rate Update and Hospice Quality Reporting Requirements on August 6, 2018. The FY 2019 hospice final rule can be accessed by clicking here: https://www.federalregister.gov/documents/2018/08/06/2018-16539/medicare-program-fy-2019-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.  

(Return to top)


CAHPS Hospice Survey Results Available on Hospice Compare (08/21/2018)

The August 2018 quarterly Hospice Compare refresh of quality data is now available. The current reporting period covers hospice care experiences from the fourth quarter of 2015 through the third quarter of 2017 (10/1/2015 through 9/30/2017). Downloadable data sets are available at https://data.medicare.gov/data/hospice-compare.

More details about Hospice Quality Public Reporting are available at https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospice-Quality-Reporting/Hospice-Quality-Public-Reporting.html.

(Return to top)


 Fiscal Year 2019 Hospice Proposed Rule Released (05/16/2018)

CMS issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2019 on May 8, 2018. For more information, please visit: https://www.federalregister.gov/documents/2018/05/08/2018-08773/medicare-program-fy-2019-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.

(Return to top)


UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey (04/30/2018)

To administer the CAHPS Hospice Survey, organizations must meet all of the CAHPS Hospice Survey Minimum Business Requirements. In addition, subcontractors and any other organizations performing major CAHPS Hospice Survey administration functions (e.g., mail/telephone operations) must also meet all of the CAHPS Hospice Survey Minimum Business Requirements that pertain to that role. Organizations requesting consideration for approval to administer the CAHPS Hospice Survey must meet all of the posted CAHPS Hospice Survey Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form is received (a subcontractor’s or other organization’s survey administration experience does not substitute for a survey vendor’s).

We anticipate that the CAHPS Hospice Survey Participation Form will become available in the next month. Please note, survey vendors that are currently approved to administer the CAHPS Hospice Survey are not required to submit a CAHPS Hospice Survey Participation Form (unless the survey vendor is requesting to be approved for additional modes of survey administration or the survey vendor does not have any contracted hospice clients and it has been two years since the survey vendor received approval to administer the CAHPS Hospice Survey).

For more information regarding the CAHPS Hospice Survey Minimum Business Requirements, please click here or on the left hand Minimum Business Requirements navigation button.

(Return to top) 


CY 2018 Participation Exemption for Size Form Now Available (04/16/18)

The Participation Exemption for Size Form for the calendar year (CY) 2018 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site. Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2017 (January 1, 2017 through December 31, 2017 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2018.

To view or complete the 2018 Participation Exemption for Size Form, please click on the left hand Participation Exemption for Size navigation button. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2018.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@HCQIS.org or 1-844-472-4621.

(Return to top)


ADDED: New Informational Podcast Now Available (03/12/2018)

The CAHPS Hospice Survey Project Team has added an additional podcast, Public Reporting of CAHPS Hospice Survey Scores, related to understanding public reporting of CAHPS Hospice Survey Scores including an overview of the process, how to interpret scores and how to request CMS review of scores.Currently, there are ten podcasts available containing helpful information relating to understanding various components of CAHPS Hospice Survey protocols.

To view the CAHPS Hospice Survey: Podcasts for Hospices series, click on the left hand Information for Hospices navigation button and then select the Podcasts for Hospices navigation button at the top of the page.

 (Return to top)


Step-by-Step Guide for Calculating CAHPS Hospice Survey Top-, Middle-, and Bottom-Box Scores Document Posted (03/01/2018)

Updates to the document for calculating CAHPS Hospice Survey Top-, Middle-, and Bottom-Box Scores has been posted on the Scoring and Analysis page. To view or download this document, please click on the left hand Scoring and Analysis navigation button.

(Return to top)


UPDATE: Applicability of Reporting Requirements for Hospices (California Wildfires) (11/08/2017)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to acute care hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, long-term care hospitals, renal dialysis facilities, and ambulatory surgical centers located in areas affected by the devastating impacts of the Northern California wildfires since October 8, 2017, in and around counties in Northern California. These providers will be granted exceptions without having to submit an extraordinary circumstances exception request if they are located in one of the California counties listed below, all of which have been designated by the Federal Emergency Management Agency (FEMA) as a major disaster county. The scope and duration of the exception under each Medicare quality reporting program is described below; however, all of the exceptions are being granted to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.

CMS is closely monitoring the situation for future potential widespread catastrophic events, and will update exception lists soon after any events occur in the future.

The affected counties by FEMA as of the date of this communication are as follows:

Northern California Counties

  • Butte
  • Lake
  • Mendocino
  • Napa
  • Nevada
  • Orange
  • Sonoma
  • Yuba

The following providers located outside of the counties listed above are not covered by this communication, but may request an exception to the reporting requirements under one or more Medicare quality reporting or value-based purchasing programs using the applicable extraordinary circumstances exception procedure: acute care hospitals, Prospective Payment System (PPS)-exempt cancer hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, long-term care hospitals, renal dialysis facilities, and ambulatory surgical centers.

If FEMA expands the current disaster declaration for the Northern California wildfires to include additional counties, CMS will update this communication to expand the list of providers eligible to receive an exception without submitting a request. In addition, CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.

Hospices

CMS is granting an exception to all Quality Reporting Program (QRP) reporting requirements, including the reporting of data on measures and any other data requested by CMS for the post-acute care (PAC) quality reporting programs for calendar year 2017 quarters 2 and 3:

  • Hospices – Hospice QRP

CMS will provide additional information about the extension and exceptions related to the PAC QRP submission requirements in subsequent announcements.

For further information about extensions and exemptions, view the program-specific webpages:

(Return to top)


 UPDATE: Applicability of Reporting Requirements for Hospices (10/02/2017)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to acute care hospitals, PPS-exempt cancer hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities,
Renal Dialysis Facilities, long-term care hospitals, and ambulatory surgical centers located in areas affected by Hurricane Harvey due to the devastating impact of the storm. These providers will be granted exceptions without having to submit an extraordinary circumstances exception request if they are located in one of the Texas counties or Louisiana parishes listed below, all of which have been designated by the Federal Emergency Management Agency (FEMA) as a major disaster county or parish. The scope and duration of the exception under each Medicare quality reporting program is described below; however, all of the exceptions are being granted to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.

 NOTE: Since the latest communication released on September 7, 2017, FEMA has identified an additional county in Texas as a disaster area; Grimes County. Hospitals located within this FEMA designated county have been granted exceptions in addition to the counties/parishes previously identified.

 CMS is closely monitoring the situation for future potential widespread catastrophic events, and will update exception lists soon after any events occur in the future.

The affected counties and parishes designated by FEMA as of the date of this communication are as follows:

Texas Counties Louisiana Parishes
  • Aransas
  • Austin
  • Bastrop
  • Bee
  • Bexar
  • Brazoria
  • Calhoun
  • Chambers
  • Colorado
  • Dallas
  • DeWitt
  • Fayette
  • Fort Bend
  • Galveston
  • Goliad    
  • Gonzales
  • Grimes
  • Hardin
  • Harris
  • Jackson
  • Jasper
  • Jefferson
  • Karnes
  • Kleberg
  • Lavaca
  • Lee
  • Liberty
  • Matagorda
  • Montgomery
  • Newton
  • Nueces
  • Orange
  • Polk
  • Refugio
  • Sabine
  • San Jacinto
  • San Patricio
  • Tarrant
  • Travis
  • Tyler
  • Victoria
  • Walker
  • Waller
  • Wharton    
  • Allen
  • Acadia
  • Beauregard
  • Calcasieu
  • Cameron
  • Iberia
  • Jefferson Davis
  • Natchitoches
  • Rapides
  • Sabine
  • Vermilion
  • Vernon 

The following providers located outside of the counties and parishes listed above are not covered by this communication, but may request an exception to the reporting requirements under one or more Medicare quality reporting or value-based purchasing programs using the applicable extraordinary circumstances exception procedure: acute care hospitals, Prospective Payment System (PPS)-exempt cancer hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, long-term care hospitals, Renal Dialysis Facilities, and ambulatory surgical centers. If FEMA expands the current disaster declaration for Hurricane Harvey to include additional counties or parishes, CMS will update this communication to expand the list of providers eligible to receive an exception without submitting a request to include the hospitals, PPS-exempt cancer hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, long-term care hospitals, and ambulatory surgical centers located in the additional counties and parishes. In addition, CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.

Hospices

CMS is granting an exception to all Quality Reporting Program (QRP) reporting requirements, including the reporting of data on measures and any other data requested by CMS for the post-acute care (PAC) quality reporting programs for calendar year 2017 quarters 2 and 3:

  • Hospices – Hospice QRP

CMS will provide additional information about the extension and exceptions related to the PAC QRP submission requirements in subsequent announcements.

For further information about extensions and exemptions, view the program-specific webpages:

(Return to top)


Hurricane Maria - Disaster Exceptions/Exemptions for Medicare Certified Providers Affected by Severe Storms and Flooding (09/29/2017)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, renal dialysis facilities, and ambulatory surgical centers located in areas affected by Hurricane Maria due to the devastating impact of the storm. These providers will be granted exceptions without having to submit an Extraordinary Circumstances Exceptions (ECE) request if they are located in one of the Puerto Rico municipios or U.S. Virgin Islands county-equivalents listed below, all of which have been designated by the Federal Emergency Management Agency (FEMA) as a major disaster municipio or county-equivalent. 

The scope and duration of the exception under each Medicare quality reporting program is described in the memo posted on 9-25-17, however, all of the exceptions are being granted to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.

CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.

Additional details and materials are available on the CMS Hurricane page webpage.

For further information about extensions and exemptions for PAC QRPs, view the program-specific webpages: 

(Return to top)


This page was last modified on 09/19/2018