What's New


UPDATED: CAHPS Hospice Survey V9.0 Mail Materials Posted (posted 12/07/2022)

The CAHPS Hospice Survey mail materials from the Quality Assurance Guidelines V9.0 (QAG V9.0) in all approved translations have been posted. To view or download the revised CAHPS Hospice Survey materials, please click here.

Survey vendors must utilize the revised CAHPS Hospice Survey materials beginning with January 2023 decedents (caregivers surveyed beginning April 1, 2023).


UPDATED: CAHPS Hospice Survey V9.0 Telephone Materials Posted (posted 12/07/2022)

The CAHPS Hospice Survey telephone materials from the Quality Assurance Guidelines V9.0 (QAG V9.0) in all approved translations have been posted. To view or download the revised CAHPS Hospice Survey materials, please click here.

Survey vendors must utilize the revised CAHPS Hospice Survey materials beginning with January 2023 decedents (caregivers surveyed beginning April 1, 2023).


IMPORTANT: CY 2022 Participation Exemption for Size Form Submission Deadline Approaching (posted 12/05/2022)

The Participation Exemption for Size Form for the calendar year (CY) 2022 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2021 (January 1, 2021 through December 31, 2021) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2022.

To view or complete the 2022 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2022.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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UPDATED: CAHPS Hospice Survey Response Rate (posted on 11/04/2022)

The CAHPS Hospice Survey response rate for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period is available here.


UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 11/04/2022)

Click here to view or download the document that will permit a survey vendor or hospice to closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results, using updated coefficients and means for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period.


UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 11/04/2022)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period are available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 11/04/2022)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 4 2019; Quarter 3 2020 - Quarter 1 2022 public reporting period are available here.

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CAHPS Hospice Survey 2021 Mode Experiment Summary Now Available (posted on 10/20/2022)

In 2021, CMS conducted a mode experiment to test a web-mail mode, a revised survey version, and modifications to survey administration protocols designed to improve overall response rates. An overview of the design and results of this experiment is available here.

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CAHPS Hospice Survey Attestation Statement Now Available (10/04/2022)

CAHPS Hospice Survey vendors approved to administer the CAHPS Hospice Survey must submit an updated CAHPS Hospice Survey Attestation Statement. Please click here to view and print the CAHPS Hospice Survey Attestation Statement Form. The executed form must be submitted to the CAHPS Hospice Survey Project Team via hospicecahpssurvey@hsag.com or by the SAFE application by December 8, 2022.

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This page was last modified on 12/07/2022.