CAHPS® Hospice Survey

What's New
     

 

Quick Links:  URGENT: CAHPS Hospice Survey Data Submission Deadline Approaching | 2020 CAHPS Hospice Survey Training Registration Now Open | CY 2020 Participation Exemption for Size Form Now AvailableUPDATED: CAHPS Hospice Survey Response Rate | UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted | UPDATED: CAHPS Hospice Survey State Scores Posted | UPDATED: CAHPS Hospice Survey National Percentiles PostedFiscal Year 2021 Hospice Proposed Rule Released | Exceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 | Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors | Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations | Updates to the Case-Mix Adjustment Approach for CAHPS Hospice Survey Results Document Posted | CAHPS Hospice Survey ICD-10 Codes Used for Case-Mix Adjustment Calculations Posted | Applicability of Quality Reporting Requirements for Hospices Affected by Tropical Storm/Hurricane Barry | Fiscal Year 2020 Hospice Final Rule Released   

URGENT: CAHPS Hospice Survey Data Submission Deadline Approaching (08/06/2020)

The data submission deadline for patients that passed away in January, February, and March 2020 (Quarter 1 2020) is August 12, 2020. As indicated by CMS on March 27, 2020 (https://www.cms.gov/files/document/guidance-memo-exceptions-and-extensions-quality-reporting-and-value-based-purchasing-programs.pdf), CMS is exempting the Hospice Quality Reporting Program (QRP) reporting requirements for Quarter 1 2020. Survey vendors who plan to submit any Quarter 1 2020 CAHPS Hospice Survey data are responsible for successfully submitting files by 11:59 PM Eastern Time on August 12, 2020. Please make sure to allow adequate time to submit data in case resubmissions are necessary.

A series of edit checks will be applied to successfully submitted files. All files that are able to be decrypted will receive reports containing the results of these edit checks. Survey vendors and hospices will receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports will be posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.

Should you encounter any data submission issues, please contact the CAHPS Hospice Survey Data Coordination Team at cahpshospicetechsupport@rand.org.

In addition, hospices must have a CAHPS Hospice Survey Vendor Authorization Form on file with the RAND Corporation in order for the survey vendor to submit data on behalf of the hospice. Contact the CAHPS Hospice Survey Project Team (hospicecahpssurvey@hsag.com) immediately if your organization has not already submitted the CAHPS Hospice Survey Vendor Authorization Form.

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2020 CAHPS Hospice Survey Training Registration Now Open (08/06/2020)

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to the CAHPS Hospice Survey the week of September 21, 2020 and CAHPS Hospice Survey Update Training on October 1, 2020. These training sessions are intended for hospices, survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations. Please see the list of required organizations for each training session below.   

Training Registration for both trainings will close by 5:00 PM EDT on Thursday, August 27, 2020.

Introduction to CAHPS Hospice Survey Training

When: Monday, September 21 through Thursday, September 24, 2020 (via a self-training module)

Who is Required to Participate:

  • Required: Survey vendors that have been conditionally approved CAHPS Hospice Survey vendors, as well as subcontractors and other organizations with responsibility for major survey administration functions
  • Required: New Project Managers for currently approved vendors
  • Optional: Recommended as a training/refresher course for new staff members at hospices or organizations that are currently approved to administer the CAHPS Hospice Survey

Steps to Meet Requirement:

Organizations must:

  • Register for Introduction to CAHPS Hospice Survey Training
  • Review the training slides, submit an Attestation Form upon completion, and complete and submit an online quiz. Please see the “Training Registration Form” page for deadlines.

Accessing the Self-training Module:

A link to the “Introduction to CAHPS Hospice Survey Training” page will be sent to registered organizations the week prior to training. The link and page will only be available Monday, September 21 through Thursday, September 24, 2020. The training page will provide access to the slides, agenda, and the Attestation Form.

CAHPS Hospice Survey Update Training

When: October 1, 2020, 11:00 am – 1:15 pm EDT (via Webinar)

Who is Required to Participate:

  • Required: All survey vendors currently conditionally approved to administer the CAHPS Hospice Survey who have successfully completed the Introduction to CAHPS Hospice Survey training
  • Required: All survey vendors currently approved to administer the CAHPS Hospice Survey 
  • Required: Subcontractors or other organizations who are responsible for major functions of CAHPS Hospice Survey administration (e.g., mail/telephone). Survey vendors must ensure that their subcontractors participate in the appropriate CAHPS Hospice Survey Training.
  • Optional: Hospices, as well as other interested individuals and organizations

Please visit the Training Registration Form tab, on the left, to register for the 2020 CAHPS Hospice Survey Training sessions. Registration will close August 27, 2020 at 5:00p.m. EDT. 

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CY 2020 Participation Exemption for Size Form Available (06/30/2020)

The Participation Exemption for Size Form for the calendar year (CY) 2020 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2019 (January 1, 2019 through December 31, 2019 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2020.

To view or complete the 2020 Participation Exemption for Size Form, please click on the left hand Participation Exemption for Size navigation button. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2020.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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UPDATED: CAHPS Hospice Survey Response Rate (05/29/2020)

The CAHPS Hospice Survey response rate for the public reporting period (fourth quarter of 2017 through the third quarter of 2019) is available here.

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UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (05/29/2020)

Updates to the Case-Mix Adjustment (CMA) Methods document which describes the CMA model, updated coefficients and means from Quarter 4 2017 to Quarter 3 2019 for CAHPS Hospice Survey is available here.

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UPDATED: CAHPS Hospice Survey State Scores Posted (05/29/2020)

The CAHPS Hospice Survey state score document for the upcoming public reporting period (fourth quarter of 2017 through the third quarter of 2019) is available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (05/29/2020)

The CAHPS Hospice Survey National Percentiles document for the upcoming public reporting period (fourth quarter of 2017 through the third quarter of 2019) is available here.

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Fiscal Year 2021 Hospice Proposed Rule Released (05/05/2020)

CMS issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2021 on April 15, 2020. For more information, please visit: https://www.federalregister.gov/documents/2020/04/15/2020-07959/medicare-program-fy-2021-hospice-wage-index-and-payment-rate-update

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Exceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 (04/22/2020)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs for hospices in response to the 2019 Novel Coronavirus (COVID-19) pandemic https://www.cms.gov/files/document/guidance-memo-exceptions-and-extensions-quality-reporting-and-value-based-purchasing-programs.pdf.

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors (4/14/2020)

CMS recognizes that the COVID-19 outbreak may impact your survey operations.  If you intend to request approval to conduct survey operations from a remote location (other than your place of business), please complete and submit an Exception Request Form online via the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Please remember, survey vendors should take necessary steps to protect staff’s personal health and safety.

Please contact CAHPS Hospice Survey Technical Assistance at hospicecahpssurvey@hsag.com should you have questions regarding this information.

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Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations (3/23/2020)

In light of the 2019 Novel Coronavirus (COVID-19) outbreak, CMS is providing new guidance https://www.cms.gov/newsroom/press-releases/cms-announces-relief-clinicians-providers-hospitals-and-facilities-participating-quality-reporting

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Updates to the Case-Mix Adjustment Approach for CAHPS Hospices Survey Results (02/27/2020)

Click here to view or download the document that highlights updates to the CAHPS Hospice Survey case-mix adjustment approach over time.

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CAHPS Hospice Survey ICD-10 Codes Used for Case-Mix Adjustment Calculations Posted (11/29/2019)

The CAHPS Hospice Survey list of ICD-10 codes used for the Case-Mix Adjustment calculations is available here.

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Applicability of Quality Reporting Requirements for Hospices Affected by Tropical Storm/Hurricane Barry (9/13/2019)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions[1] under certain Medicare quality reporting and value-based purchasing programs to hospitals, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, renal dialysis facilities, long-term care hospitals, and ambulatory surgical centers, as well as Merit-Based Incentive Payment System (MIPS)eligible clinicians, located in areas affected by Tropical Storm/Hurricane Barry due to the devastating impact of the storm. These healthcare providers and suppliers will be granted exceptions if they are located in one of the Louisiana parishes listed below, all of which have been designated by the Federal Emergency Management Agency (FEMA) as an emergency disaster parish.

The scope and duration of the exception under each Medicare quality reporting program and value-based purchasing program is described below. CMS is granting exceptions to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.

CMS is closely monitoring the situation for future potential widespread catastrophic events, and will update exception lists soon after any events occur in the future.

The affected parishes designated by FEMA under the Tropical Storm Barry Emergency Declaration (EM-3416) and Hurricane Barry Major Disaster Declaration (DR-4458) for Louisiana, as of the date of this communication, are as follows:

                                                          Louisiana

• Acadia
• Allen
• Ascension
• Assumption
• Avoyelles
• Beauregard
• Calcasieu
• Cameron
• Catahoula
• East Baton Rouge
• East Feliciana
• Evangeline
• East Baton Rouge
• East Feliciana

• Evangeline
• East Baton Rouge
• East Feliciana
• Evangeline
• Iberia I
• Iberville
• Jefferson
• Jefferson Davis
• Lafayette
• Lafourche
• Livingston
• Orleans
• Ouachita

• Plaquemine
• Pointe Coupee
• Rapids
• St. Bernard
• St. Charles
• St. Helena
• St. James
• St. John the Baptist
• St Landry.
• St. Martin
• St. Mary

 

• St. Tammany
• Tangipahoa
• Terrebonne
• Vermilion
• Vernon
• Washington
• West Baton Rouge
• West Feliciana

 

The healthcare providers located outside of the parishes listed above are not covered by this communication but may request an exception to the reporting requirements under one or more Medicare quality reporting or value-based purchasing programs it participates in using the applicable extraordinary circumstances exception procedure for the respective program(s). CMS will assess and decide upon each extraordinary circumstances exception request on a case-by-case basis.

If FEMA expands the current emergency disaster declaration for Tropical Storm/Hurricane Barry to include additional parishes, CMS will update this communication to reflect the expanded list of applicable parishes for which healthcare providers would be eligible to receive an exception without submitting a request. In addition, CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.

Home Health Agencies (HHAs), Hospices, Inpatient Rehabilitation Facilities (IRFs), Long-Term Care Hospitals (LTCHs), and Skilled Nursing Facilities (SNFs)

CMS is granting an exception to all Quality Reporting Program (QRP) reporting requirements, including the reporting of data on measures and any other data requested by CMS for the post-acute care (PAC) quality reporting programs for calendar year 2019 for the following quarters specific to each program:

Hospices – Hospice QRP Q3, (July 1, 2019-September 30, 2019)

PAC QRP Extraordinary Circumstances Exception Request Information 

For further information about exceptions, view the program-specific web page: 

[1] The terminology “exception” is used as a general term intended for ease of reference, to collectively refer to policies established under separate programs, and may not be consistent with the specific terminology established under each individual program.

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Fiscal Year 2020 Hospice Final Rule (08/29/2019)

On August 6, 2019, CMS issued a final rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2020. For more information, please visit: https://www.federalregister.gov/documents/2019/08/06/2019-16583/medicare-program-fy-2020-hospice-wage-index-and-payment-rate-update-and-hospice-quality-reporting.

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This page was last modified on 08/06/2020