UPDATED: CAHPS Hospice Survey Response Rate (posted on 08/14/2026)

The CAHPS Hospice Survey response rate for the Quarter 1 2024 – Quarter 4 2025 public reporting period is available here.

UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 08/14/2026)

Click here to view or download the document that describes how a survey vendor or hospice can closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results using publicly reported adjustors and national means.

Click here to download adjustors and means for the Quarter 1 2024 – Quarter 4 2025 public reporting period.

UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 08/14/2026)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 1 2024 – Quarter 4 2025 public reporting period are available here.

UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 08/14/2026)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 1 2024 – Quarter 4 2025 public reporting period are available here.

2026 CAHPS Hospice Survey Training Registration Now Available (posted 08/06/2026)

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to the CAHPS Hospice Survey Training the week of September 21, 2026 and CAHPS Hospice Survey Update Training on October 1, 2026. These training sessions are intended for hospices, survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations. Please see the list of required organizations for each training session below.  

Training Registration for both trainings will close by 5:00 PM EDT on Thursday, August 27, 2026. You must register to have access to the training session(s).

Introduction to CAHPS Hospice Survey Training

When: Monday, September 21, 2026 through Thursday, September 24, 2026 (via self-training module)

Who is Required to Participate:

• Required: New Project Managers for current conditionally approved vendors.
• Optional: Recommended as a training/refresher course for new staff members at hospices or organizations that are currently approved to administer the CAHPS Hospice Survey.

Steps to Meet This Requirement:

Organizations must:

• Register for Introduction to CAHPS Hospice Survey Training.
• Review the training slides, submit an Attestation Form upon completion, and complete and submit an online quiz and evaluation form. 

Accessing the Self-training Module:

A link to the “Introduction to CAHPS Hospice Survey Training” page will be sent to registered organizations the week prior to training. The training page will provide access to the slides, agenda, and the Attestation Form.

• The link and page will only be available Monday, September 21, 2026 through Thursday, September 24, 2026 until 5:00 PM EDT.
• The Attestation Form must be completed and submitted by September 24, 2026, 5:00 PM EDT.
• The post-training quiz will be provided automatically upon submission of the Attestation Form and will be available for a period of 24 hours. The post-training quiz must be completed and submitted within this 24-hour period.

CAHPS Hospice Survey Update Training

When: October 1, 2026, 11:00 AM – 2:00 PM EDT (via Webinar)

• Required: All survey vendors currently approved to administer the CAHPS Hospice Survey.
• Required: Subcontractors or other organizations who are responsible for major functions of CAHPS Hospice Survey administration (e.g., mail/phone/web). Survey vendors must ensure that their subcontractors participate in the appropriate CAHPS Hospice Survey Training.
• Optional: Hospices, as well as other interested individuals and organizations.

Please visit the Training Registration Form to register for the 2026 CAHPS Hospice Survey Training sessions.

Registration will close August 27, 2026 at 5:00 PM EDT. 

REMINDER: CY 2026 Participation Exemption for Size Form Available (posted 07/15/2026)

The Participation Exemption for Size Form for the calendar year (CY) 2026 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Website (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2025 (January 1, 2025 through December 31, 2025 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2026. 

To view or complete the 2026 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2026.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

UPDATED: CAHPS Hospice Survey Star Ratings Posted (posted on 05/20/2026)

The Technical Notes for Star Ratings and the national and state distributions of Family Caregiver Survey Ratings Summary Stars for the August November 2026 Reporting Periods (Quarter 4 2023 – Quarter 3 2025) are available here.

UPDATED: CAHPS Hospice Survey Podcasts (posted on 04/29/2026)

The CAHPS Hospice Survey Project Team has updated the following podcasts:

• The Data Collection Process
• Communication about the CAHPS Hospice Survey and Other Quality Efforts

And developed the following new podcast:

• Updates to Public Reporting of CAHPS Hospice Survey Data

The podcasts and transcripts are available on the Podcast tile on the Home Page or in the Information for Hospices dropdown.

UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V12.0 (QAG V12.0) Document Posted (posted 04/13/2026)

The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V12.0 (QAG V12.0) document has been posted. Following the release of the CAHPS Hospice Survey Quality Assurance Guidelines V12.0 (QAG V12.0), it has been determined that specific survey material items require correction, addition and/or further clarification.

• The Spanish Web Survey Materials has been updated to revise the spelling of “INSTRUCIONES” to “INSTRUCCIONES” on the survey welcome screen

The Technical Corrections and Clarifications document detailing this change may be accessed by clicking here.

This page was last modified on 08/14/2026.