What's New

CAHPS® Hospice Survey

What's New
     

 

Quick Links: IMPORTANT: CAHPS Hospice Survey Data Submission Deadline Approaching | CAHPS Hospice Survey Materials Submission Deadline ApproachingCAHPS Hospice Survey Technical Expert Panel Summary Posted | CAHPS Hospice Survey Attestation Statement Now Available | CAHPS Hospice Survey Quality Assurance Guidelines V7.0 is Now Available | CAHPS Hospice Survey Training Materials are Now Available | CMS Care Compare Empowers Patients When Making Important Health Care DecisionsUPDATED: CAHPS Hospice Survey Response Rate | UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted | UPDATED: CAHPS Hospice Survey State Scores Posted | UPDATED: CAHPS Hospice Survey National Percentiles PostedFiscal Year 2021 Hospice Final Rule Released2020 CAHPS Hospice Survey Training Registration Is Now Closed  | CY 2020 Participation Exemption for Size Form Now Available | Exceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 | Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors | Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations | Updates to the Case-Mix Adjustment Approach for CAHPS Hospice Survey Results Document Posted | CAHPS Hospice Survey ICD-10 Codes Used for Case-Mix Adjustment Calculations Posted  

IMPORTANT: CAHPS Hospice Survey Data Submission Deadline Approaching (10/21/2020)

The data submission deadline for patients that passed away in April, May, and June 2020 (Quarter 2 2020) is November 11, 2020. Survey vendors are responsible for successfully submitting files by 11:59 PM Eastern Time on November 11, 2020. Please make sure to allow adequate time to submit data in case resubmissions are necessary.

A series of edit checks will be applied to successfully submitted files. All files that are able to be decrypted will receive reports containing the results of these edit checks. Survey vendors and hospices will receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports will be posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.

Should you encounter any data submission issues, please contact the CAHPS Hospice Survey Data Coordination Team at cahpshospicetechsupport@rand.org.

In addition, hospices must have a CAHPS Hospice Survey Vendor Authorization Form on file with the RAND Corporation in order for the survey vendor to submit data on behalf of the hospice. Contact the CAHPS Hospice Survey Project Team (hospicecahpssurvey@hsag.com) immediately if your organization has not already submitted the CAHPS Hospice Survey Vendor Authorization Form.

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CAHPS Hospice Survey Materials Submission Deadline Approaching (10/21/2020)

CAHPS Hospice Survey vendors approved to administer the CAHPS Hospice Survey are required to submit samples of their CAHPS Hospice Survey materials, in English, that will be used beginning with survey administration in January 2021, for review. CAHPS Hospice Survey mailing materials (i.e., questionnaires, cover letters, outgoing and return envelopes) and/or telephone script and interviewer CATI screenshots (including skip pattern logic) must be submitted to the CAHPS Hospice Survey Project Team via email to hospicecahpssurvey@hsag.com or via the SAFE application by November 5, 2020.

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CAHPS Hospice Survey Technical Expert Panel Summary Posted (10/02/2020)

The CAHPS Hospice Survey Project Team convened a technical expert panel to discuss the current CAHPS Hospice Survey instrument and possible enhancements to the instrument. The summary of the meeting is available here.

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CAHPS Hospice Survey Attestation Statement Now Available (10/02/2020)

CAHPS Hospice Survey vendors approved to administer the CAHPS Hospice Survey must submit an updated CAHPS Hospice Survey Attestation Statement. Please click here to view and print the CAHPS Hospice Survey Attestation Statement Form. The executed form must be submitted to the CAHPS Hospice Survey Project Team via hospicecahpssurvey@hsag.com or by the SAFE application by December 10, 2020.

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CAHPS Hospice Survey Quality Assurance Guidelines Version 7.0 is Now Available (09/24/2020)

The CAHPS Hospice Survey administration protocols are contained in the CAHPS Hospice Survey Quality Assurance Guidelines Version 7.0 (QAG V7.0). To view or download the QAG V7.0, please click on the left-hand Quality Assurance Guidelines navigation button.

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CAHPS Hospice Survey Training Materials are Now Available (09/24/2020)

To view or download the agenda or PowerPoint slides for the October 1, 2020 CAHPS Hospice Survey Update Training session, please click on the left-hand Training Materials navigation button.

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CMS Care Compare Empowers Patients When Making Important Health Care Decisions (09/10/2020)

On September 3, under the leadership of President Trump, CMS launched Care Compare, a streamlined redesign of eight existing CMS health care compare tools available on Medicare.gov. Care Compare provides a single user-friendly interface that patients and caregivers can use to make informed decisions about health care based on cost, quality of care, volume of services, and other data. With just one click, patients can find information that is easy to understand about doctors, hospitals, nursing homes, and other health care services instead of searching through multiple tools.

“President Trump has long recognized that a free and vibrant health care market is one in which patients have what they need to make informed decisions based on cost and quality,” said CMS Administrator Seema Verma. “By aggregating all eight of CMS’ quality tools into a single interface, patients can easily research different providers and facilities before they entrust themselves to their care. Today’s launch of Care Compare is the next step in fulfilling our eMedicare promise. Our Administration is committed to ensuring our tools are robust and beneficial to patients.”

Currently, someone who is planning to have bypass surgery would need to visit Hospital Compare, Nursing Home Compare, and Home Health Compare individually to research providers for the different phases of their surgery and rehabilitation. Now, those patients can start their search at Care Compare to find and compare providers that meet their health care needs that includes information about quality measures presented similarly and clearly across all provider types and care settings.

Patients will also find helpful hints and guides throughout Care Compare. While the measures and data used for Care Compare have not changed, the way information is displayed is now different. During a transition period, consumers and other stakeholders will be able to use the original eight compare tools while CMS continues to gather feedback and considers additional improvements to the tool. As new information about quality and cost are added to the compare tools, Care Compare will be updated to reflect that information.

In conjunction with the launch of Care Compare, additional improvements have been made to other CMS data tools to help Medicare beneficiaries compare costs:

Procedure Price Look Up tool now includes physician fees in addition to facility fees, offering people with Medicare a more accurate prediction of the true out-of-pocket costs

Provider Data Catalog better serves innovators and stakeholders who are interested in detailed CMS data and use interactive and downloadable datasets like those currently available on data.Medicare.gov

See the full text of this excerpted CMS Press Release (issued September 3).

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UPDATED: CAHPS Hospice Survey Response Rate (09/04/2020)

The CAHPS Hospice Survey response rate for the public reporting period (first quarter of 2018 through the fourth quarter of 2019) is available here.

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UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (09/04/2020)

Updates to the Case-Mix Adjustment (CMA) Methods document which describes the CMA model, updated coefficients and means from Quarter 1 2018 to Quarter 4 2019 for CAHPS Hospice Survey is available here.

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UPDATED: CAHPS Hospice Survey State Scores Posted (09/04/2020)

The CAHPS Hospice Survey state score document for the upcoming public reporting period (first quarter of 2018 through the fourth quarter of 2019) is available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (09/04/2020)

The CAHPS Hospice Survey National Percentiles document for the upcoming public reporting period (first quarter of 2018 through the fourth quarter of 2019) is available here.

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Fiscal Year 2021 Hospice Final Rule Released (09/04/2020)

On August 4, 2020, CMS issued a final rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2021. For more information, please visit: https://www.federalregister.gov/documents/2020/08/04/2020-16991/medicare-program-fy-2021-hospice-wage-index-and-payment-rate-update

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2020 CAHPS Hospice Survey Training Registration Is Now Closed (08/27/2020)

The training registration for the Introduction to CAHPS Hospice Training self-training and the October 1, 2020 CAHPS Hospice Survey Update Training has closed. At this time, no additional registrants will be accepted.

A link to the “Introduction to CAHPS Hospice Survey Training” page will be sent to registered organizations the week prior to training. The link and page will only be available Monday, September 21 through Thursday, September 24, 2020. The training page will provide access to the slides, agenda, and the Attestation Form.

One week prior to the CAHPS Hospice Survey Update Training session, the contact person for your organization, who was identified on your Training Registration Form, will receive an email containing the telephone dial-in, Webinar information and passcode for the training session.

The final agenda and the presentation slides will be posted approximately one week before the training. Please continue to monitor the CAHPS Hospice Survey Web site for updates.

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CY 2020 Participation Exemption for Size Form Available (06/30/2020)

The Participation Exemption for Size Form for the calendar year (CY) 2020 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2019 (January 1, 2019 through December 31, 2019 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2020.

To view or complete the 2020 Participation Exemption for Size Form, please click on the left hand Participation Exemption for Size navigation button. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2020.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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Exceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 (04/22/2020)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs for hospices in response to the 2019 Novel Coronavirus (COVID-19) pandemic https://www.cms.gov/files/document/guidance-memo-exceptions-and-extensions-quality-reporting-and-value-based-purchasing-programs.pdf.

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors (4/14/2020)

CMS recognizes that the COVID-19 outbreak may impact your survey operations.  If you intend to request approval to conduct survey operations from a remote location (other than your place of business), please complete and submit an Exception Request Form online via the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Please remember, survey vendors should take necessary steps to protect staff’s personal health and safety.

Please contact CAHPS Hospice Survey Technical Assistance at hospicecahpssurvey@hsag.com should you have questions regarding this information.

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Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations (3/23/2020)

In light of the 2019 Novel Coronavirus (COVID-19) outbreak, CMS is providing new guidance https://www.cms.gov/newsroom/press-releases/cms-announces-relief-clinicians-providers-hospitals-and-facilities-participating-quality-reporting

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Updates to the Case-Mix Adjustment Approach for CAHPS Hospices Survey Results (02/27/2020)

Click here to view or download the document that highlights updates to the CAHPS Hospice Survey case-mix adjustment approach over time.

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CAHPS Hospice Survey ICD-10 Codes Used for Case-Mix Adjustment Calculations Posted (11/29/2019)

The CAHPS Hospice Survey list of ICD-10 codes used for the Case-Mix Adjustment calculations is available here.

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This page was last modified on 10/21/2020