What's New


CAHPS Hospice Survey 2024 Participation Form for Survey Vendors Now Available (posted 05/08/2024)

The CAHPS Hospice Survey Participation Form for Survey Vendors is available beginning May 08, 2024 through 5:00 PM Eastern Time on May 29, 2024. The form is to be completed by organizations requesting consideration for approval to administer the CAHPS Hospice Survey for the first time and current vendors who wish to apply for approval to administer the survey in additional modes. Survey vendors requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team.

To complete and submit the CAHPS Hospice Survey Participation Form for Survey Vendors, please click here


PROPOSED Updated CAHPS Hospice Survey (Mail Mode), Effective with Q1 2025 Decedents and Forward (posted 05/01/2024)

CMS is proposing to implement a revised CAHPS Hospice Survey beginning with January 2025 decedents. Data collection using the revised survey will begin in April 2025. The revised survey is shorter and simpler than the current survey and includes new questions on topics suggested by stakeholders, including two questions that will be used to calculate a new Care Preferences measure. A Draft copy of the proposed survey is available here.

A 2021 CAHPS Hospice Survey mode experiment found that these changes to the survey instrument and administration protocols increased response rates. For more information on these proposed changes please see the Medicare Program; FY 2025 Hospice Wage Index and Payment Rate Update, Hospice Conditions of Participation Updates, Hospice Quality Reporting Program Requirements.


UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey (posted 04/26/2024)
 
To administer the CAHPS Hospice Survey, organizations must meet all of the CAHPS Hospice Survey Minimum Business Requirements. In addition, subcontractors and any other organizations performing major CAHPS Hospice Survey administration functions (e.g., mail/web/telephone operations) must also meet all of the CAHPS Hospice Survey Minimum Business Requirements that pertain to that role. Organizations requesting consideration for approval to administer the CAHPS Hospice Survey must meet all of the posted CAHPS Hospice Survey Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form is received (a subcontractor’s or other organization’s survey administration experience does not substitute for a survey vendor’s).

We anticipate that the CAHPS Hospice Survey Participation Form will become available in the next few weeks. Please note, survey vendors that are currently approved to administer the CAHPS Hospice Survey are not required to submit a CAHPS Hospice Survey Participation Form (unless the survey vendor is requesting to be approved for additional modes of survey administration or the survey vendor does not have any contracted hospice clients and it has been two years since the survey vendor received approval to administer the CAHPS Hospice Survey).

For more information regarding the CAHPS Hospice Survey Minimum Business Requirements, please click here or on the Information for Vendors  link.


CY 2024 Participation Exemption for Size Form Now Available (posted on 04/17/2024)

The Participation Exemption for Size Form for the calendar year (CY) 2024 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2023 (January 1, 2023 through December 31, 2023 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2023. 

To view or complete the 2024 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2024.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.


Fiscal Year 2025 Hospice Proposed Rule Released (posted 04/04/2024)

CMS issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and aggregate cap amount for Fiscal Year (FY) 2025. The proposed rule has been published and is available at Federal Register FY 2025 Proposed Hospice Rule. Public comments on the proposal will be accepted until May 28, 2024. 

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UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG V10.0) Document Posted (posted on 03/15/2024)

The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG V10.0) document has been posted. Following the release of the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG 10.0), it has been determined that specific content items require correction, addition, and/or further clarification.

Revisions have been made to the CAHPS Hospice Survey materials including the addition of a copyright statement to the Traditional Chinese, Simplified Chinese, Portuguese, Vietnamese, Russian, Polish and Korean Mail survey materials.

The Technical Corrections and Clarifications document detailing these changes may be accessed by clicking here.

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UPDATED: CAHPS Hospice Survey Response Rate (posted on 02/26/2024)

The CAHPS Hospice Survey response rate for the Quarter 3 2021 – Quarter 2 2023 public reporting period is available here.

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UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 02/26/2024)

Click here to view or download the document that describes how a survey vendor or hospice can closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results using publicly reported adjustors and national means.

Click here to download adjustors and means for the Quarter 3 2021 – Quarter 2 2023 public reporting period.

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UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 02/26/2024)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 3 2021 – Quarter 2 2023 public reporting period are available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 02/26/2024)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 3 2021 – Quarter 2 2023 public reporting period are available here.

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CAHPS Hospice Survey Publications by the CAHPS Hospice Project Team are now available (posted on 12/11/2023)

CMS and the CAHPS Hospice Survey Project Team continually analyze CAHPS Hospice Survey data. To make locating our CAHPS Hospice Survey research easier, we have added a bibliography of publications from the CAHPS Hospice Survey Project Team which is available on the Home Page in the Resources Section. 

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UPDATED: CAHPS Hospice Survey Star Ratings Posted (posted on on 11/15/2023)

The Technical Notes for Star Ratings and the national and state distributions of Family Caregiver Survey Ratings Summary Stars for the February and May 2024 Reporting Periods (Quarter 2 2021 – Quarter 1 2023) are available here

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This page was last modified on 05/15/2024.