What's New

CAHPS® Hospice Survey

What's New
     

Quick Links: CAHPS Hospice Survey 2021 Participation Form for Survey Vendors Now AvailableCY 2021 Participation Exemption for Size Form Available | URGENT: CAHPS Hospice Survey Data Submission Deadline Approaching | UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Fiscal Year 2022 Hospice Proposed Rule Released | UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V7.0 (QAG V7.0) Document Posted CAHPS Hospice Survey Technical Expert Panel Summary Posted | CMS Care Compare Empowers Patients When Making Important Health Care DecisionsUPDATED: CAHPS Hospice Survey Response Rate | UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted | UPDATED: CAHPS Hospice Survey State Scores Posted | UPDATED: CAHPS Hospice Survey National Percentiles PostedExceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 | Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors | Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations | Updates to the Case-Mix Adjustment Approach for CAHPS Hospice Survey Results Document Posted 

CAHPS Hospice Survey 2021 Participation Form for Survey Vendors Now Available (05/12/2021)

The CAHPS Hospice Survey Participation Form for Survey Vendors is available beginning May 12, 2021 through 5:00 PM Eastern Time on June 2, 2021. Survey vendors requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team.

To complete and submit the CAHPS Hospice Survey Participation Form for Survey Vendors, please click on the left hand Participation Form navigation button.

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 CY 2021 Participation Exemption for Size Form Available (05/12/2021)

The Participation Exemption for Size Form for the calendar year (CY) 2021 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2020 (January 1, 2020 through December 31, 2020 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2021.

To view or complete the 2021 Participation Exemption for Size Form, please click on the left-hand Participation Exemption for Size navigation button. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2021.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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URGENT: CAHPS Hospice Survey Data Submission Deadline Approaching (05/05/2021)

The data submission deadline for patients that passed away in October, November, and December 2020 (Quarter 4 2020) is May 12, 2021. Survey vendors are responsible for successfully submitting files by 11:59 PM Eastern Time on May 12, 2021. Please make sure to allow adequate time to submit data in case resubmissions are necessary.

A series of edit checks will be applied to successfully submitted files. All files that are able to be decrypted will receive reports containing the results of these edit checks. Survey vendors and hospices will receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports will be posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.

Should you encounter any data submission issues, please contact the CAHPS Hospice Survey Data Coordination Team at cahpshospicetechsupport@rand.org.

In addition, hospices must have a CAHPS Hospice Survey Vendor Authorization Form on file with the RAND Corporation in order for the survey vendor to submit data on behalf of the hospice. Contact the CAHPS Hospice Survey Project Team (hospicecahpssurvey@hsag.com) immediately if your organization has not already submitted the CAHPS Hospice Survey Vendor Authorization Form.

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UPDATED: Minimum Business Requirements to Administer the CAHPS Hospice Survey (4/29/2021)

To administer the CAHPS Hospice Survey, organizations must meet all of the CAHPS Hospice Survey Minimum Business Requirements. In addition, subcontractors and any other organizations performing major CAHPS Hospice Survey administration functions (e.g., mail/telephone operations) must also meet all of the CAHPS Hospice Survey Minimum Business Requirements that pertain to that role. Organizations requesting consideration for approval to administer the CAHPS Hospice Survey must meet all of the posted CAHPS Hospice Survey Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form is received (a subcontractor’s or other organization’s survey administration experience does not substitute for a survey vendor’s).

We anticipate that the CAHPS Hospice Survey Participation Form will become available in the next few weeks. Please note, survey vendors that are currently approved to administer the CAHPS Hospice Survey are not required to submit a CAHPS Hospice Survey Participation Form (unless the survey vendor is requesting to be approved for additional modes of survey administration or the survey vendor does not have any contracted hospice clients and it has been two years since the survey vendor received approval to administer the CAHPS Hospice Survey).

For more information regarding the CAHPS Hospice Survey Minimum Business Requirements, please click here or on the left hand Minimum Business Requirements navigation button.

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Fiscal Year 2022 Hospice Proposed Rule Released (04/09/2021)

CMS has issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2022. The proposed rule has been filed and is available at https://public-inspection.federalregister.gov/2021-07344.pdf. The proposed rule will be published on 04/14/2021 and will be available at https://www.federalregister.gov/public-inspection/2021-07344/medicare-program-fy-2022-hospice-wage-index-and-payment-rate-update-hospice-conditions-of.

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UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V7.0 (QAG V7.0) Document Posted (04/09/2021)

The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V7.0 (QAG V7.0) document has been posted. Following the release of the CAHPS Hospice Survey Quality Assurance Guidelines V7.0 (QAG 7.0), it has been determined that specific content items require correction, addition and/or further clarification.

The CAHPS Hospice Survey OMB Expiration has been updated with the new expiration date of 12/31/2023. The revised surveys are available in the Survey Instruments tab.

The Vietnamese Mail Survey has been updated for the oval and circle response options for Questions 17, 21, and 46. The Vietnamese Mail Survey with the square response options and survey cover letters have not changed. The revised Vietnamese Survey Materials can be found on the Survey Instruments page.

The Technical Corrections and Clarifications document may be accessed by clicking here.

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CAHPS Hospice Survey Technical Expert Panel Summary Posted (10/02/2020)

The CAHPS Hospice Survey Project Team convened a technical expert panel to discuss the current CAHPS Hospice Survey instrument and possible enhancements to the instrument. The summary of the meeting is available here.

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CMS Care Compare Empowers Patients When Making Important Health Care Decisions (09/10/2020)

On September 3, under the leadership of President Trump, CMS launched Care Compare, a streamlined redesign of eight existing CMS health care compare tools available on Medicare.gov. Care Compare provides a single user-friendly interface that patients and caregivers can use to make informed decisions about health care based on cost, quality of care, volume of services, and other data. With just one click, patients can find information that is easy to understand about doctors, hospitals, nursing homes, and other health care services instead of searching through multiple tools.

“President Trump has long recognized that a free and vibrant health care market is one in which patients have what they need to make informed decisions based on cost and quality,” said CMS Administrator Seema Verma. “By aggregating all eight of CMS’ quality tools into a single interface, patients can easily research different providers and facilities before they entrust themselves to their care. Today’s launch of Care Compare is the next step in fulfilling our eMedicare promise. Our Administration is committed to ensuring our tools are robust and beneficial to patients.”

Currently, someone who is planning to have bypass surgery would need to visit Hospital Compare, Nursing Home Compare, and Home Health Compare individually to research providers for the different phases of their surgery and rehabilitation. Now, those patients can start their search at Care Compare to find and compare providers that meet their health care needs that includes information about quality measures presented similarly and clearly across all provider types and care settings.

Patients will also find helpful hints and guides throughout Care Compare. While the measures and data used for Care Compare have not changed, the way information is displayed is now different. During a transition period, consumers and other stakeholders will be able to use the original eight compare tools while CMS continues to gather feedback and considers additional improvements to the tool. As new information about quality and cost are added to the compare tools, Care Compare will be updated to reflect that information.

In conjunction with the launch of Care Compare, additional improvements have been made to other CMS data tools to help Medicare beneficiaries compare costs:

Procedure Price Look Up tool now includes physician fees in addition to facility fees, offering people with Medicare a more accurate prediction of the true out-of-pocket costs

Provider Data Catalog better serves innovators and stakeholders who are interested in detailed CMS data and use interactive and downloadable datasets like those currently available on data.Medicare.gov

See the full text of this excerpted CMS Press Release (issued September 3).

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UPDATED: CAHPS Hospice Survey Response Rate (09/04/2020)

The CAHPS Hospice Survey response rate for the public reporting period (first quarter of 2018 through the fourth quarter of 2019) is available here.

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UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (09/04/2020)

Updates to the Case-Mix Adjustment (CMA) Methods document which describes the CMA model, updated coefficients and means from Quarter 1 2018 to Quarter 4 2019 for CAHPS Hospice Survey is available here.

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UPDATED: CAHPS Hospice Survey State Scores Posted (09/04/2020)

The CAHPS Hospice Survey state score document for the upcoming public reporting period (first quarter of 2018 through the fourth quarter of 2019) is available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (09/04/2020)

The CAHPS Hospice Survey National Percentiles document for the upcoming public reporting period (first quarter of 2018 through the fourth quarter of 2019) is available here.

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Exceptions and Extensions for Quality Reporting Requirements for Hospices Affected by COVID-19 (04/22/2020)

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs for hospices in response to the 2019 Novel Coronavirus (COVID-19) pandemic https://www.cms.gov/files/document/guidance-memo-exceptions-and-extensions-quality-reporting-and-value-based-purchasing-programs.pdf.

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Impact of COVID-19 on CAHPS Hospice Survey Operations for Survey Vendors (4/14/2020)

CMS recognizes that the COVID-19 outbreak may impact your survey operations.  If you intend to request approval to conduct survey operations from a remote location (other than your place of business), please complete and submit an Exception Request Form online via the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Please remember, survey vendors should take necessary steps to protect staff’s personal health and safety.

Please contact CAHPS Hospice Survey Technical Assistance at hospicecahpssurvey@hsag.com should you have questions regarding this information.

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Important Information for Hospice CAHPS Survey Vendors: Impact of COVID-19 on Hospice CAHPS Survey Operations (3/23/2020)

In light of the 2019 Novel Coronavirus (COVID-19) outbreak, CMS is providing new guidance https://www.cms.gov/newsroom/press-releases/cms-announces-relief-clinicians-providers-hospitals-and-facilities-participating-quality-reporting

Please contact CAHPS Hospice Survey Technical Assistance hospicecahpssurvey@hsag.com for any questions regarding this information.

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Updates to the Case-Mix Adjustment Approach for CAHPS Hospices Survey Results (02/27/2020)

Click here to view or download the document that highlights updates to the CAHPS Hospice Survey case-mix adjustment approach over time.

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This page was last modified on 05/12/2021