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2022 CAHPS Hospice Survey Training Registration Now Open (posted 08/04/2022)

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to the CAHPS Hospice Survey the week of September 19, 2022 and CAHPS Hospice Survey Update Training on September 29, 2022. These training sessions are intended for hospices, survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations. Please see the list of required organizations for each training session below.   

Training Registration for both trainings will close by 5:00 PM EDT on Thursday, August 25, 2022.

Introduction to CAHPS Hospice Survey Training

When: Monday, September 19 through Thursday, September 22, 2022 (via a self-training module)

Who is Required to Participate:

Steps to Meet Requirement:

Organizations must:

Accessing the Self-training Module:

A link to the “Introduction to CAHPS Hospice Survey Training” page will be sent to registered organizations the week prior to training. The link and page will only be available Monday, September 19 through Thursday, September 22, 2022. The training page will provide access to the slides, agenda, and the Attestation Form.

CAHPS Hospice Survey Update Training

When: September 29, 2022, 11:00 am – 1:15 pm EDT (via Webinar)

Who is Required to Participate:

Please visit the Training Registration Form to register for the 2022 CAHPS Hospice Survey Training sessions.

Registration will close August 25, 2022 at 5:00p.m. EDT. 


Fiscal Year 2023 Hospice Final Rule (posted 08/04/2022)

On July 29, 2022, CMS issued a final rule to update the Medicare hospice wage index, Medicare hospice payment rates and cap amount for Fiscal Year (FY) 2023. For more information, please visit here.


URGENT: CAHPS Hospice Survey Data Submission Deadline Approaching (posted 08/04/2022)

The data submission deadline for patients that passed away in January, February, and March 2022 (Quarter 1 2022) is August 10, 2022. Survey vendors are responsible for successfully submitting files by 11:59 PM Eastern Time on August 10, 2022. Please make sure to allow adequate time to submit data in case resubmissions are necessary.

A series of edit checks will be applied to successfully submitted files. All files that are able to be decrypted will receive reports containing the results of these edit checks. Survey vendors and hospices will receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports will be posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.

Should you encounter any data submission issues, please contact the CAHPS Hospice Survey Data Coordination Team at cahpshospicetechsupport@rand.org.

In addition, hospices must have a CAHPS Hospice Survey Vendor Authorization Form on file with the RAND Corporation in order for the survey vendor to submit data on behalf of the hospice. Contact the CAHPS Hospice Survey Project Team (hospicecahpssurvey@hsag.com) immediately if your organization has not already submitted the CAHPS Hospice Survey Vendor Authorization Form.


UPDATED: CAHPS Hospice Survey Response Rate (posted on 05/20/2022)

The CAHPS Hospice Survey response rate for the Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 - Quarter 3 2021 public reporting period is 30%.


UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 05/20/2022)

Click here to view or download the document that will permit a survey vendor or hospice to closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results, using updated coefficients and means for the Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 - Quarter 3 2021 public reporting period.

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UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 05/20/2022)

Average CAHPS Hospice Survey measure scores for each state for the Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 - Quarter 3 2021 public reporting period are available here.

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UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 05/20/2022)

National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 - Quarter 3 2021 public reporting period are available here.

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CY 2022 Participation Exemption for Size Form Now Available (posted 01/06/2022)

The Participation Exemption for Size Form for the calendar year (CY) 2022 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Web site (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2021 (January 1, 2021 through December 31, 2021 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2022.

To view or complete the 2022 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2022.

Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.

If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.

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This page was last modified on 08/04/2022.