Information for Vendors


This section contains resources for Survey Vendors to administer the CAHPS Hospice Survey.

Survey vendors must format their data submissions to the CAHPS Hospice Survey Data Warehouse following the CAHPS Hospice Survey XML File Specifications.

[View File Specifications]

This section contains links to the forms that survey vendors must use if they need to report discrepancies in following standard CAHPS Hospice Survey protocols, request exceptions for certain variations from protocols, obtain data warehouse access, apply for approval for participation (during the participation period in early spring), and register for training (in mid-summer).

[View Exception Request Form]

[View Discrepancy Report Form]

[View Data Warehouse Access Form]

[View Survey Vendor Participation Form]

[View Training Registration Form]

This section contains the most current training materials that were presented for the CAHPS Hospice Survey training sessions. Updated training materials are posted several weeks prior to the yearly training in the fall.

[View Training Materials]

The CAHPS Hospice Survey Participation Form for Survey Vendors is available beginning May 11, 2022 through 5:00 PM Eastern Time on June 1, 2022.

Survey vendors requesting consideration to administer the CAHPS Hospice Survey must meet ALL of the Survey Vendor Minimum Business Requirements at the time the CAHPS Hospice Survey Participation Form for Survey Vendors is submitted to the CAHPS Hospice Survey Project Team. 

[View the Minimum Business Requirements]

[View the Survey Vendor Participation Form]

 

Resources

CAHPS Hospice Survey Data Collection and Submission Timeline
Data collection for sampled decedents/caregivers must be initiated two months following the month of patient death. The data collection process must be completed within 42 calendar days after initial contact. Submission of the data to the CAHPS Hospice Survey Data Warehouse will occur quarterly.

[Download Schedule Here]

Approved Vendor List
These organizations have met the CAHPS Hospice Survey requirements to be approved to administer the CAHPS Hospice Survey.

[View the Approved Vendor List]