Star Ratings


Star Ratings Information

In the FY 2022 Hospice Final Rule, CMS finalized public reporting of CAHPS Hospice Survey Star Ratings. Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter.

Hospices will have the opportunity to see their CAHPS Hospice Survey Star Ratings in their official CMS Preview Report during the provider preview period prior to each update of Care Compare. Hospices first saw their Star Ratings in their Preview Reports during the preview periods for the February 2022 and May 2022 updates of Care Compare. This was a “dry run.” CAHPS Hospice Survey Star Ratings were not publicly reported in February or May 2022. The reporting period for the dry run was October 1, 2018 – December 31, 2019; July 1, 2020 – March 31, 2021.

National and State Distribution

The national and state distributions of Family Caregiver Survey Rating Summary Stars for the Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 - Quarter 3 2021 reporting period are available here

Methods to Calculate Star Ratings

A detailed description of the methods used to calculate CAHPS Hospice Survey Star Ratings for the Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 - Quarter 3 2021 reporting period is available here.

Previous Star Ratings Reporting Updates

Previous National and State Distributions of Family Survey Rating Summary Stars (05/20/2022)

Click here for Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 (Dry Run)

Previous Technical Notes for Star Ratings (05/20/2022)

Click here for Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 (Dry Run)

Resources

Star Ratings Overview
An overview of the purpose, timeline and methods for calculating CAHPS Hospice Survey Star Ratings is available here.

Star Ratings FAQs
Frequently asked questions regarding CAHPS Hospice Survey Star Ratings are available here.