Star Ratings


Star Ratings Information

In the FY 2022 Hospice Final Rule, CMS finalized public reporting of CAHPS Hospice Survey Star Ratings. Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter.

Hospices will have the opportunity to see their CAHPS Hospice Survey Star Ratings in their official CMS Preview Report during the provider preview period prior to each update of Care Compare. Hospices will first see their Star Ratings in their Preview Reports during the preview periods for the February 2022 and May 2022 updates of Care Compare. This will be a “dry run.” CAHPS Hospice Survey Star Ratings will not be publicly reported in February or May 2022. The reporting period for the dry run is October 1, 2018 – December 31, 2019; July 1, 2020 – March 31, 2021.

National and State Distribution

The national and state distributions of Family Caregiver Survey Rating Summary Stars for the dry run reporting period are available here

Methods to Calculate Star Ratings

A detailed description of the methods used to calculate CAHPS Hospice Survey Star Ratings is available here.

Resources

Star Ratings Overview
An overview of the purpose, timeline and methods for calculating CAHPS Hospice Survey Star Ratings is available here.

Star Ratings FAQs
Frequently asked questions regarding CAHPS Hospice Survey Star Ratings are available here.