This section describes the public reporting of CAHPS Hospice Survey results on the Care Compare tool on Medicare.gov (https://www.medicare.gov/care-compare/). All currently active hospices are reported on the Care Compare tool and in the accompanying downloadable database.
CAHPS Hospice Survey measure scores are calculated across eight rolling quarters and are published quarterly for all hospices with 30 or more completed surveys over the reporting period. Information describing the calculation of CAHPS Hospice Survey scores and the case-mix adjustment methods for the CAHPS Hospice Survey measures is available here.
Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter. Information describing the calculation of CAHPS Hospice Survey Star Ratings is available here.
Reporting Periods (Dates of Death) |
Provider Preview Period |
Care Compare Tool Refresh Dates |
Q1 2022 – Q4 2023 | August/September 2024 | November 2024 |
Q2 2022 – Q1 2024 | November/December 2024 | February 2025 |
Q3 2022 – Q2 2024 | February/March 2025 | May 2025 |
Q4 2022 – Q3 2024 |
May/June 2025 |
August 2025 |
Only CAHPS Hospice Survey measure scores calculated by CMS are official results. This section provides the information necessary for survey vendors and hospices to closely replicate scores calculated by CMS.
In the FY 2022 Hospice Final Rule, CMS finalized public reporting of CAHPS Hospice Survey Star Ratings. Beginning with the August 2022 refresh of Care Compare, a Family Caregiver Survey Rating summary Star Rating will be publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings will be updated every other quarter.