QAG V12.0 Survey Materials (Survey administration starting Q1 2026)


The CAHPS Hospice Survey Instruments which are posted below have been approved by OMB.

The additional language individual survey materials will be posted in the near future.

QAG V12.0 Survey Materials are to be used for survey administration starting Q1 2026.

English Survey Materials

Click here to view or download the Interviewing Guidelines Telephone
Click here to view or download the FAQs
Click here to view or download the Examples of Supplemental Questions
Click here to view or download the Informational Flyer
Click here to view or download the Prenotification Letter
Click here to view or download the Mail Survey Materials
Click here to view or download the Telephone Script
Click here to view or download the Web Survey Materials

Spanish Survey Materials

Click here to view or download the Interviewing Guidelines Telephone
Click here to view or download the FAQ
Click here to view or download the Examples of Supplemental Questions
Click here to view or download the Informational Flyer 
Click here to view or download the Prenotification Letter 
Click here to view or download the Mail Survey Materials
Click here to view or download the Telephone Script
Click here to view or download the Web Survey Materials

QAG V11.0 Survey Materials

The CAHPS Hospice Survey Project Team has posted the Quality Assurance Guidelines V11.0 English, Spanish, Traditional Chinese, Simplified Chinese, Russian, Portuguese, Vietnamese, Polish, and Korean version of the Mail Survey Materials, Prenotification Letter, Web Survey Materials, and Informational Flyer.

The FAQs, Interviewing Guidelines Telephone, Telephone Script, and Examples of Supplemental Questions are available in English and Spanish.

[View QAG V11.0 Survey Materials]