CAHPS Hospice Survey Training Registration Process

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to the CAHPS Hospice Survey Training the week of September 21, 2026 and CAHPS Hospice Survey Update Training on October 1, 2026. These training sessions are intended for hospices, survey vendors that participate in the CAHPS Hospice Survey, as well as other interested individuals and organizations. Please see the list of required organizations for each training session below.  

Training Registration for both trainings will close by 5:00 PM EDT on Thursday, August 27, 2026. You must register to have access to the training session(s).

Introduction to CAHPS Hospice Survey Training

When: Monday, September 21, 2026 through Thursday, September 24, 2026 (via self-training module)

Who is Required to Participate:

• Required: New Project Managers for current conditionally approved vendors.
• Optional: Recommended as a training/refresher course for new staff members at hospices or organizations that are currently approved to administer the CAHPS Hospice Survey.

Steps to Meet This Requirement:

Organizations must:

• Register for Introduction to CAHPS Hospice Survey Training.
• Review the training slides, submit an Attestation Form upon completion, and complete and submit an online quiz and evaluation form.

Accessing the Self-training Module:

A link to the “Introduction to CAHPS Hospice Survey Training” page will be sent to registered organizations the week prior to training. The training page will provide access to the slides, agenda, and the Attestation Form.

• The link and page will only be available Monday, September 21, 2026 through Thursday, September 24, 2026 until 5:00 PM EDT.
• The Attestation Form must be completed and submitted by September 24, 2026, 5:00 PM EDT.
• The post-training quiz will be provided automatically upon submission of the Attestation Form and will be available for a period of 24 hours. The post-training quiz must be completed and submitted within this 24-hour period.

CAHPS Hospice Survey Update Training

When: October 1, 2026, 11:00 AM – 2:00 PM EDT (via Webinar)

Who is Required to Participate:

• Required: All survey vendors currently approved to administer the CAHPS Hospice Survey.
• Required: Subcontractors or other organizations who are responsible for major functions of CAHPS Hospice Survey administration (e.g., mail/phone/web). Survey vendors must ensure that their subcontractors participate in the appropriate CAHPS Hospice Survey Training.
• Optional: Hospices, as well as other interested individuals and organizations.

Please be sure to provide the names of all staff that will be participating in the training session. 

Please note that all times listed are EDT. Be sure to convert the times and plan accordingly for your time zone. 

CAHPS Hospice Survey Training registration will close August 27, 2026 at 5:00 PM EDT.  If you have any questions or require further information, contact the CAHPS Hospice Survey Project Team at 1-844-472-4621 or hospicecahpssurvey@hsag.com.

At a minimum, the Project Manager is required to attend the training session; however, it is strongly recommended that all staff involved in the CAHPS Hospice Survey administration participate in the training. Complete the information below to register. Please note that you must click the "Add Additional Staff" button to register at least one participant prior to submitting the training registration form. 

CAHPS Hospice Survey Training Registration Form
I. General Registration Information

1. Organization

1a. Organization Name * The Name of the Organization is required.

1b. CCN (Must be 6 characters, no hyphens) Too few characters. Must be 6 characters Too many characters. Must be 6 characters

1c. Mailing Address 1 * (No P.O. Box) The Address is required.

1d. Mailing Address 2

1e. City * The City is required.

1f. State * Select State AL AK AS AZ AR CA CO CT DE DC FL GA GU HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND MP OH OK OR PA PR RI SC SD TN TX UT VT VI VA WA WV WI WY The State is required.

1g. Zip Code * The Zip Code is required.

1h. Telephone * Telephone is required. Must be a minimum of 10 digits.

1i. Fax Must be a minimum of 10 digits.

1j. Website

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2. Type of Organization

Survey Vendor

Hospice

Subcontractor

Other (Specify)

Other * Organization Type is required.

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3. Contact Person

3a. First Name * First Name is required.

3a. Middle Initial

3a. Last Name * Last Name is required.

3b. Title * Title is required.

3c. Degree (e.g. RN, MD, PhD)

3d. Mailing Address 1 * (No P.O. Box) Mailing Address 1 is required.

3e. Mailing Address 2

3f. City * City is required.

3g. State * Select State AL AK AS AZ AR CA CO CT DE DC FL GA GU HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND MP OH OK OR PA PR RI SC SD TN TX UT VT VI VA WA WV WI WY State is required.

3h. Zip Code * Zip Code is required.

3i. Telephone * Telephone is required. Must be a minimum of 10 digits.

3j. Fax Number Must be a minimum of 10 digits.

3k. Email Address * Email is required.

3l. Confirm Email Address * Confirm Email is required. Emails must match.

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4. Additional Webinar Training Participant(s) (NOTE: Please fill out all of the information below before clicking the "Add Additional Staff" button.)

Participant Full Name * Participant Name is required.

Title * Participant Title is required.

Address 1 * (No P.O. Box) Participant Address is required.

Address 2

City * Participant City is required.

State * Select State AL AK AS AZ AR CA CO CT DE DC FL GA GU HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND MP OH OK OR PA PR RI SC SD TN TX UT VT VI VA WA WV WI WY Participant State is required.

Zip Code * Participant Zip Code is required. Must be a minimum of 5 digits.

Telephone * Participant Telephone is required. Must be a minimum of 10 digits.

Fax Number Must be a minimum of 10 digits.

Email Address * Participant Email is required.

Confirm Email Address * Participant Confirm Email is required. Emails must match.

Special needs requirements for training. Please specify requirements: {{500 - editParticipant.SpecialNeeds.length}} characters remaining

Add Additional Staff

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II. Training Sessions

At a minimum, the Project Manager is required to attend the training session(s); however, it is strongly suggested that all staff involved in the CAHPS Hospice Survey Administration process participate in training. 

Please note that the CAHPS Hospice Survey Update Training session is required for all approved and conditionally approved survey vendors and their subcontractors in order to administer the CAHPS Hospice Survey.

Complete the information below to register. You must register to have access to the training. 

Please note that all times listed are Eastern Standard Time (EST). Be sure to convert the times and plan accordingly for your time zone.

Introduction to CAHPS Hospice Survey Training
Please Note: To access the training, participants will need Internet connection 56K kbps connection or better, Netscape 4.x or Internet Explorer 4.x.	Session	Date
	Introduction to CAHPS Hospice Survey	IntroHcahpsTraining1 September 21 - 24, 2026 Self-directed Study

 

CAHPS Hospice Survey Update Training
Please Note: To access the training, participants will need Internet connection 56K kbps connection or better, Netscape 4.x or Internet Explorer 4.x.	Session	Date
	CAHPS Hospice Survey Update	IntroHcahpsTraining1 October 1, 2026 11:00 AM - 2:00 PM ET

At least one training is required.

 

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