CAHPS Hospice Survey Training Registration Process

The Centers for Medicare & Medicaid Services (CMS) will offer the 2025 CAHPS Hospice Survey Training as a one-day training via webinar.

Organizations must attend the entire training to fulfill the CAHPS Hospice Survey requirements.

• September 25, 2025 from 11:00 AM – 2:00 PM EDT

Who is Required to Participate:

• Required: All survey vendors currently approved to administer the CAHPS Hospice Survey
• Required: Subcontractors or other organizations who are responsible for major functions of CAHPS Hospice Survey administration (e.g., mail/telephone/web). Survey vendors must ensure that their subcontractors participate in the appropriate CAHPS Hospice Survey Training.
• Optional: Hospices, as well as other interested individuals and organizations

At a minimum, the Project Manager is required to attend the training sessions; however, it is strongly recommended that all staff involved in the CAHPS Hospice Survey administration participate in the training. Please be sure to provide the names of all staff that will be participating in the training sessions. 

Please note that all times listed are EDT. Be sure to convert the times and plan accordingly for your time zone. 

Complete the information below to register.

CAHPS Hospice Survey Training registration will close August 21, 2025 at 5:00 PM EDT. 

 If you have any questions or require further information, contact the CAHPS Hospice Survey Project Team at 1-844-472-4621 or hospicecahpssurvey@hsag.com.

Please note that you must click the "Add Additional Staff" button to register at least one participant prior to submitting the training registration form. 

CAHPS Hospice Survey Training Registration Form
I. General Registration Information

1. Organization

1a. Organization Name * The Name of the Organization is required.

1b. CCN (Must be 6 characters, no hyphens) The first position must be an alphanumeric. Only the first position can be alphanumeric. Cannot have any hyphens. The third position must be a 1. Too few characters. Must be 6 characters Too many characters. Must be 6 characters

1c. Mailing Address 1 * (No P.O. Box) The Address is required.

1d. Mailing Address 2

1e. City * The City is required.

1f. State * The State is required.

1g. Zip Code * The Zip Code is required.

1h. Telephone * Telephone is required. Must be a minimum of 10 digits.

1i. Fax Must be a minimum of 10 digits.

1j. Website

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2. Type of Organization

Survey Vendor

Hospice

Subcontractor

Other (Specify)

Other * Organization Type is required.

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3. Contact Person

3a. First Name * First Name is required.

3a. Middle Initial

3a. Last Name * Last Name is required.

3b. Title * Title is required.

3c. Degree (e.g. RN, MD, PhD)

3d. Mailing Address 1 * (No P.O. Box) Mailing Address 1 is required.

3e. Mailing Address 2

3f. City * City is required.

3g. State * State is required.

3h. Zip Code * Zip Code is required.

3i. Telephone * Telephone is required. Must be a minimum of 10 digits.

3j. Fax Number Must be a minimum of 10 digits.

3k. Email Address * Email is required.

3l. Confirm Email Address * Confirm Email is required. Emails must match.

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4. Additional Webinar Training Participant(s) (NOTE: Please fill out all of the information below before clicking the "Add Additional Staff" button.)

Participant Full Name * Participant Name is required.

Title * Participant Title is required.

Address 1 * (No P.O. Box) Participant Address is required.

Address 2

City * Participant City is required.

State * Participant State is required.

Zip Code * Participant Zip Code is required. Must be a minimum of 5 digits.

Telephone * Participant Telephone is required. Must be a minimum of 10 digits.

Fax Number Must be a minimum of 10 digits.

Email Address * Participant Email is required.

Confirm Email Address * Participant Confirm Email is required. Emails must match.

Special needs requirements for training. Please specify requirements: {{500 - editParticipant.SpecialNeeds.length}} characters remaining

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