2025 CAHPS Hospice Survey Training Registration Now Available (posted 07/31/2025)
The Centers for Medicare & Medicaid Services (CMS) will offer the 2025 CAHPS Hospice Survey Training as a one-day training via webinar on Thursday, September 25, 2025, from 11:00 AM – 2:00 PM EDT.
Who is Required to Participate:
At a minimum, the Project Manager is required to attend the training session; however, it is strongly recommended that all staff involved in the CAHPS Hospice Survey administration participate in the training. Please be sure to provide the names of all staff that will be participating in the training sessions.
Please note that all times listed are EDT. Be sure to convert the times and plan accordingly for your time zone.
Please visit the Training Registration Form to register for the 2025 CAHPS Hospice Survey Training sessions.
CAHPS Hospice Survey Training registration will close August 21, 2025 at 5:00 PM EDT.
TIME SENSITIVE: CAHPS Hospice Survey Data Submission Deadline Approaching (posted 07/30/2025)
The data submission deadline for patients that passed away in January, February, and March (Quarter 1 2025) is August 13, 2025. Survey vendors are responsible for successfully submitting files by 8:00 PM Eastern Time on August 13, 2025. Please make sure to allow adequate time to submit data in case resubmissions are necessary.
A series of edit checks will be applied to successfully submitted files. All files that are able to be decrypted will receive reports containing the results of these edit checks. Survey vendors and hospices will receive an email indicating CAHPS Hospice Survey Data Submission Reports are available for viewing in their respective folders in the CAHPS Hospice Survey Data Warehouse. Reports will be posted by 5:00 PM Eastern Time on the next business day after submission by the survey vendor.
Should you encounter any data submission issues, please contact the CAHPS Hospice Survey Data Coordination Team at cahpshospicetechsupport@rand.org.
In addition, hospices must have a CAHPS Hospice Survey Vendor Authorization Form on file with the RAND Corporation in order for the survey vendor to submit data on behalf of the hospice. Contact the CAHPS Hospice Survey Project Team (hospicecahpssurvey@hsag.com) immediately if your organization has not already submitted the CAHPS Hospice Survey Vendor Authorization Form.
CY 2025 Participation Exemption for Size Form Available (posted on 07/16/2025)
The Participation Exemption for Size Form for the calendar year (CY) 2025 CAHPS Hospice Survey data collection and reporting requirements is available to complete and submit on the CAHPS Hospice Survey Website (www.hospicecahpssurvey.org). Hospices that served fewer than 50 survey-eligible decedents/caregivers in CY 2024 (January 1, 2024 through December 31, 2024 [or from assignment of CCN]) can apply for an exemption from participation in the CAHPS Hospice Survey for CY 2025.
To view or complete the 2025 Participation Exemption for Size Form, please click here. The Participation Exemption for Size Form will be available to complete and submit online until December 31, 2025.
Please note, exemptions on the basis of size are active for one year only. If a hospice continues to meet the eligibility requirements for this exemption in subsequent years, the organization will need to again request the exemption.
If a hospice has questions regarding the Participation Exemption for Size process or how to complete the Participation Exemption for Size Form, please contact the CAHPS Hospice Survey Project Team: hospicecahpssurvey@hsag.com or 1-844-472-4621.
UPDATED: Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V11.0 (QAG V11.0) Document Posted (posted 07/03/2025)
The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V11.0 (QAG V11.0) document has been posted. Following the release of the CAHPS Hospice Survey Quality Assurance Guidelines V11.0 (QAG V11.0), it has been determined that specific content items require correction, addition and/or further clarification.
The Technical Corrections and Clarifications document detailing these changes may be accessed by clicking here.
UPDATED: CAHPS Hospice Survey Response Rate (posted on 05/21/2025)
The CAHPS Hospice Survey response rate for the Quarter 4 2022 – Quarter 3 2024 public reporting period is available here.
UPDATED: Case-Mix Adjustment Methods for CAHPS Hospice Survey Measures Document Posted (posted on 05/21/2025)
Click here to view or download the document that describes how a survey vendor or hospice can closely approximate the effect of case-mix adjustment on CAHPS Hospice Survey results using publicly reported adjustors and national means.
Click here to download adjustors and means for the Quarter 4 2022 – Quarter 3 2024 public reporting period.
UPDATED: CAHPS Hospice Survey State Scores Posted (posted on 05/21/2025)
Average CAHPS Hospice Survey measure scores for each state for the Quarter 4 2022 – Quarter 3 2024 public reporting period are available here.
UPDATED: CAHPS Hospice Survey National Percentiles Posted (posted on 05/21/2025)
National percentiles of hospice performance on CAHPS Hospice Survey measures for the Quarter 4 2022 – Quarter 3 2024 public reporting period are available here.
UPDATED: CAHPS Hospice Survey Star Ratings Posted (posted on 05/21/2025)
The Technical Notes for Star Ratings and the national and state distributions of Family Caregiver Survey Ratings Summary Stars for the August November 2025 Reporting Periods (Quarter 4 2022 – Quarter 3 2024) are available here.
Fiscal Year 2026 Hospice Proposed Rule Released (posted 05/15/2025)
CMS issued a proposed rule to update the Medicare hospice wage index, Medicare hospice payment rates and aggregate cap amount for Fiscal Year (FY) 2026. The proposed rule has been published and is available at Federal Register FY 2026 Proposed Hospice Rule. Public comments on the proposal will be accepted until June 30, 2025.
UPDATED: CAHPS Hospice Survey Podcasts (posted on 03/24/2025)
The CAHPS Hospice Survey Project Team has updated the following podcasts:
The podcasts and transcripts are available on the Podcast tile on the Home Page or in the Information for Hospices dropdown.
CAHPS Hospice Survey Quality Assurance Guidelines V11.0 Additional Languages Materials Available (posted on 03/24/2025)
The CAHPS Hospice Survey Project Team has posted the Quality Assurance Guidelines V11.0 Simplified Chinese, Traditional Chinese, Korean, Polish, Portuguese, Russian, and Vietnamese versions of the Mail Survey, Web Survey, OMB Statement, Prenotification Letter, Initial Cover Letter, Follow-up Cover Letter, Email Invitation, Email Reminder, and Additional Formatting – Appendix P
The materials are available here to view or download.
This page was last modified on 07/31/2025