Star Ratings


Star Ratings Information

A CAHPS Hospice Survey Summary Star Rating, called the Family Caregiver Survey Rating, is publicly reported for all hospices with 75 or more completed surveys over the reporting period. Star Ratings are updated every other quarter.

Hospices have the opportunity to see their CAHPS Hospice Survey Star Ratings in their official CMS Preview Report during the provider preview period prior to each update of Care Compare. 

National and State Distribution for the August and November 2025 Updates of Care Compare

The national and state distributions of Family Caregiver Survey Rating Summary Stars for the Quarter 4, 2022 – Quarter 3, 2024 reporting period are available here

Methods for Calculating Star Ratings (Technical Notes)

A detailed description of the methods used to calculate CAHPS Hospice Survey Star Ratings for the Quarter 4, 2022 – Quarter 3, 2024 reporting period is available here.

Previous Star Ratings Reporting Updates

Previous National and State Distributions of Family Survey Rating Summary Stars (last updated 05/21/2025)

Click here for Quarter 2 2022 - Quarter 1 2024
Click here for Quarter 4 2021 - Quarter 3 2023
Click here for Quarter 2 2021 - Quarter 1 2023
Click here for Quarter 4 2020 - Quarter 3 2022
Click here for Quarter 4 2019; Quarter 3 2020 – Quarter 1 2022
Click here for Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 – Quarter 3 2021
Click here for Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 (Dry Run)

Previous Technical Notes for Star Ratings (last updated 05/21/2025)

Click here for Quarter 2 2022 - Quarter 1 2024
Click here for Quarter 4 2021 - Quarter 3 2023
Click here for Quarter 2 2021 - Quarter 1 2023
Click here for Quarter 4 2020 - Quarter 3 2022
Click here for Quarter 4 2019; Quarter 3 2020 – Quarter 1 2022
Click here for Quarter 2 2019 - Quarter 4 2019; Quarter 3 2020 – Quarter 3 2021
Click here for Quarter 4 2018 - Quarter 4 2019; Quarter 3 2020 – Quarter 1 2021 (Dry Run)

Resources

Star Ratings FAQs
Frequently asked questions regarding CAHPS Hospice Survey Star Ratings are available here.

Star Ratings Podcast
This podcast discusses CAHPS Hospice Survey Star Ratings, including details about the timeline, preview reports, how star ratings are calculated, and how to request CMS review of your scores.

This page was last modified on 07/31/2025